Ovo "illustrative statement" confusing

madmum33

I'll do that, thnks Jem!

Biscuit_Tin

madmum33 wrote: »

Am I mad or does this not add up?

Balance brought forward.......................£47.80cr

Charges:
Gas......................................................£20.15
Electric.................................................£36.59

Total VAT.............................................£2.84
Total charges.......................................£59.58

Online discount.....................................£6.49cr

Payment...............................................£86.00cr
Payment...............................................£86.00cr

New balance.........................................£73.22cr

How do they work that out????

I've no idea. Best to give them a call and ask for an explanation. Perhaps you could post the explanation here when you get it?

In the past, my Ovo illustrative statements always added up.

Biscuit_Tin

madmum33 wrote: »

Curious, it seems something went wrong with the June "statement", I just found this:

Invoice
We had a problem when generating your statement for June 2014. That's why we issue an invoice first, and will review your payment to be sure you're charged the correct amount.

I'll see what happens in the next few days, maybe it'll fix itself.

Yeah, sounds like there was perhaps a computer glitch.

OVO_Energy

Hi there madmum33. This doesn’t sound right L.Are you able to email [EMAIL="socialmedia@ovoenergy.com"]socialmedia@ovoenergy.com[/EMAIL]with your name and account number so we can look into this for you? Thanks, OVO