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Need some advice on Virgin Credit card.
waynedance
Posts: 673 Forumite
Back on November the 1st last year I did a £4000 balance transfer.
On the 12th November I set up a standing order for £160 per month to make sure all payments were paid ahead of the due dates.
Not checked the account since then until today to find out they have been charging both interest and late fees. Did not check the account as I wrongly assumed it was all ok (mistake).
They tell me that the payment made on the 12 November did not count towards the November statement raised on the 18th November which stated that the payment was due by the 5th December.
Hop this makes sense, called them but not helpful and going to call back within 48 hours.
What rights do I now have?
On the 12th November I set up a standing order for £160 per month to make sure all payments were paid ahead of the due dates.
Not checked the account since then until today to find out they have been charging both interest and late fees. Did not check the account as I wrongly assumed it was all ok (mistake).
They tell me that the payment made on the 12 November did not count towards the November statement raised on the 18th November which stated that the payment was due by the 5th December.
Hop this makes sense, called them but not helpful and going to call back within 48 hours.
What rights do I now have?
Google gives you answers use it.........
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Comments
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waynedance wrote: »Back on November the 1st last year I did a £4000 balance transfer.
On the 12th November I set up a standing order for £160 per month to make sure all payments were paid ahead of the due dates.
Not checked the account since then until today to find out they have been charging both interest and late fees. Did not check the account as I wrongly assumed it was all ok (mistake).
They tell me that the payment made on the 12 November did not count towards the November statement raised on the 18th November which stated that the payment was due by the 5th December.
Hop this makes sense, called them but not helpful and going to call back within 48 hours.
What rights do I now have?
You shouldn't need to be checking the account; you should be checking the monthly statements they send you
No, the payment made on 12 November would not count towards paying at least the minimum payment required by 5th of December as presumably if you had checked your statement, you would have probably seen the credit had already been included on that statement
If, as you say, you consider the response by Virgin about this matter to have been "not helpful", I suggest you get a formal written complaint in the post, both about getting an answer to your original query and also regarding the unhelpful manner of the person you called.
The Virgin Money complaints procedure can be found here:
https://uk.virginmoney.com/virgin/downloads/icpnew.pdf0 -
Seems I tried to be switched on and it has all back fired.
I thought they would have contacted me after 6 months!!!!Google gives you answers use it.........0 -
waynedance wrote: »...I thought they would have contacted me after 6 months!!!!
They presumably contacted you at least every month ... with your statement/bill 0 -
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waynedance wrote: »Paperless statements.......:(
which you can access 24 x 7?0 -
Archi_Bald wrote: »which you can access 24 x 7?
Yes I know I can, lets not get into why I did not check the account for 6 months debate, I have said why I have not checked it. Was asking for advice on current situation please.Google gives you answers use it.........0 -
Don't they send you an email (or some other type of communication) that says you have a new statement available online? :huh:waynedance wrote: »Paperless statements.......:(0 -
Yes they do...but as I said I thought there was no need to look as the standing order was set up and leaving my bank account every month.
What I need to know is it worth trying to get these charges back? Do I have a chance?Google gives you answers use it.........0 -
I don't think they'd entertain an attempt to claim the charges back although there's no harm in asking - ultimately I think you'll need to accept that it was your fault in not making suitable arrangements to make payments that complied with statement schedules and payment timescales. What you should have done if you wanted a low-maintenance approach without reading statements (and still can do going forward) is to pay by direct debit rather than standing order, the onus is then on them to get the timing (and value) right....0
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Would this have any impact on my credit score?Google gives you answers use it.........0
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