Refunding without a defect

charlies_mum

Sold something yesterday, and realised that there is a small problem with the item. Advised the buyer who wants to cancel the sale.

How do I refund without incurring a defect ? Looking at the item, I can't find any way of requesting a cancellation.

mrs_sparrow

Click on the buyers Paypal Payment in 'My Ebay' via the drop down. Go via that option and refund in full.

Then go to resolution centre, choose the 'buyer and I agree to cancellation' then choose 'Other'.

In there put 'I noticed on packing there was a problem with the item, I have sent a full refund this morning and the buyer agreed to a cancellation' or whatever you need to say.

This will not get you a defect.

soolin

I refunded a change of mind buyer last month and refunded direct through PayPal but have not reclaimed my FVFs on eBay- and am not showing a defect.

mrs_sparrow

soolin wrote: »

I refunded a change of mind buyer last month and refunded direct through PayPal but have not reclaimed my FVFs on eBay- and am not showing a defect.

No you wouldn't.....

Call me cynical and all but this new 'defect system' wouldn't be a way of eBay keeping FVF's from sellers, would it?? So sellers end up too scared to reclaim their fees for fear of a defect?

No, silly me, of course it isn't!! (still missing that rolly eye smiley this one will have to do) :cool:

charlies_mum

Well, buyer said that eBay said she must have her refund before agreeing to the cancellation

I refunded and she agreed to cancellation, so will have to see what happens

I have a recent defect for item as described but the item was brand new an unopened, so no idea why that warranted a low star. This defect system will finsh me off !!

soolin

I've just had an email to say eBay have protected me by removing a 1* for dispatch times. Well whoopie dee, be still my beating heart.

sequence

mrs_sparrow wrote: »

Click on the buyers Paypal Payment in 'My Ebay' via the drop down. Go via that option and refund in full.

Then go to resolution centre, choose the 'buyer and I agree to cancellation' then choose 'Other'.

In there put 'I noticed on packing there was a problem with the item, I have sent a full refund this morning and the buyer agreed to a cancellation' or whatever you need to say.

This will not get you a defect.

This is wrong, choosing other will get you a defect. I can't remember exactly which ones don't give a defect, but other will get you a defect.

mrs_sparrow

soolin wrote: »

I've just had an email to say eBay have protected me by removing a 1* for dispatch times. Well whoopie dee, be still my beating heart.

I've just had one too, telling me they removed a negative. I think there is some BS being spun somewhere. I checked my FB about 3 hours ago!!

mrs_sparrow

sequence wrote: »

This is wrong, choosing other will get you a defect. I can't remember exactly which ones don't give a defect, but other will get you a defect.

*Sigh* Please get your facts right before posting - NO, choosing 'Other' will not. Let me go post my Dashboard again.

mrs_sparrow

Again - here is my dashboard as of last week. I have done another 10 refunds since then and I now have 3 defects for INAD and 4 for INR:

74 cases closed - you've received your final value fee credit.

Items and listings % Count
Low detailed seller ratings for item as described
0.53% 3
Opened cases for items not as described
0.00% 0
Returns for items not as described
0.00% 0
Postage and delivery


Low detailed seller ratings for shipping time
0.00% 0
Opened cases for items not received
1.25% 7
Neutral or negative feedback


Neutral or negative feedback from buyers 0.00% 0
Canceled transactions


Canceled transactions (out of stock or sold to someone else)
0.00% 0
Transactions: 561

I have shown the number of cancellations for the same 3 months as per the dashboard. I'd say about 1/3 of these I have chosen 'Other' as the reason as buyer has wanted something I do not have, the rest are refunds. I clearly do not, I did have 11, I now have 7. Follow the instructions that I gave you and you will NOT get a defect.

PS. I sell ladies clothing and have a high rate of returns/exchanges/cancallations because people buy to try on or do not check the sizing on the title - just in case anyone is wondering what I sell. Not boomerangs (which still makes me chuckle).

mrs_sparrow

charlies_mum wrote: »

Well, buyer said that eBay said she must have her refund before agreeing to the cancellation

I refunded and she agreed to cancellation, so will have to see what happens

I have a recent defect for item as described but the item was brand new an unopened, so no idea why that warranted a low star. This defect system will finsh me off !!

Most people do not bother following up and in 8 days you can cancel the sale. If she declines the cancellation, simply go onto Live Chat and tell them the item number, they will see it is refunded and cancel it for you.