We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Faulty Trampoline
silverlight001
Posts: 4 Newbie
Hi All
We purchased a large £500 trampoline from a well known outdoor toy company.
These things take a day and a half to put together.
Subsequently after only 3 weeks of use the railing bars broke and the main welded leg strut snapped.
It's been 2 months and we have had to chase and chase them for replacement parts. I also requested that they send someone to inspect the trampoline since in my opinion the design is potentially dangerous for the kids and is poor since one of the main leg supports is welded and this should not fail as it did.
They refused to send anyone to fix the new parts or come and inspect the trampoline.
They have offered a full refund but only if I spend a whole weekend dismantling the darn thing.
Am I within my rights to insist they send someone to check the safety of my trampoline?
Can I look to get compensatation for loss of enjoyment since the kids have been unable to use the trampo for most of the summer?
Welcome some help
Thanks
We purchased a large £500 trampoline from a well known outdoor toy company.
These things take a day and a half to put together.
Subsequently after only 3 weeks of use the railing bars broke and the main welded leg strut snapped.
It's been 2 months and we have had to chase and chase them for replacement parts. I also requested that they send someone to inspect the trampoline since in my opinion the design is potentially dangerous for the kids and is poor since one of the main leg supports is welded and this should not fail as it did.
They refused to send anyone to fix the new parts or come and inspect the trampoline.
They have offered a full refund but only if I spend a whole weekend dismantling the darn thing.
Am I within my rights to insist they send someone to check the safety of my trampoline?
Can I look to get compensatation for loss of enjoyment since the kids have been unable to use the trampo for most of the summer?
Welcome some help
Thanks
0
Comments
-
silverlight001 wrote: »Can I look to get compensatation for loss of enjoyment since the kids have been unable to use the trampo for most of the summer?
We are only 5 days into summer!
I think they are being reasonable by offering a full refund - there is no law that says you can demand a company representative to attend to review the safety of it.
Can you post a link to the product? I struggle to see how any trampoline can take a day and a half to build.0 -
Can you post a link to the product? I struggle to see how any trampoline can take a day and a half to build.
I struggle to see how this much assembly can be required, and the fault not potentially be poor assembly.... If it's not put together properly, then weight could be unevenly distributed, causing the problems...0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.5K Banking & Borrowing
- 254.1K Reduce Debt & Boost Income
- 455K Spending & Discounts
- 246.5K Work, Benefits & Business
- 602.8K Mortgages, Homes & Bills
- 178K Life & Family
- 260.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards