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I've been told I owe Npower £1100 despite paying all of my bills!

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prinsessalexa
prinsessalexa Posts: 7 Forumite
edited 24 June 2014 at 5:39PM in Energy
Hi there, I live in a rented 2 bedroom flat with my partner and we pay £86 for gas and around £20 for electricity per month.

we received a bill out of the blue the other day telling us that we owed them £600, so I proceeded to ring them asking why. They then made me take a meter reading for both gas and electricity and told me that I actually owed them £1100 as they were only estimating our usage as we hadn't given them a reading in a while.

Is this normal? Is there anything we can do? We have been in the flat for about a year now.
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Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Have you taken previous meter readings .
  • The last ones we took were when we moved in a year ago
  • Steve059
    Steve059 Posts: 2,686 Forumite
    1,000 Posts Combo Breaker
    edited 24 June 2014 at 6:26PM
    Take and photograph new readings.

    I'm in dispute with them over my gas switch reading, and the fact that I've got a photograph of the meter and the screen print of when I submitted it to them, that I can send them (and Ofgem), is finally beginning to make them doubt their estimated one.
    If you fold it in half, will an Audi A4 fit in a Citroen C5? :)
  • molerat
    molerat Posts: 34,561 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 24 June 2014 at 7:02PM
    It is highly unlikely that your energy use for a year is £2372. Your monthly payment seems high for the type of property, high for gas and low for electricity (much the same total as I pay for my 3 bed detached in N Scotland which is kept toasty in winter). The whole NPower billing system is broken so nothing they put out can be trusted. The bill must have an opening reading, is this correct ? Have you had any previous bills from them ? Does this bill show your monthly payments as being credited. An energy bill is not rocket science, work it out for yourself to see if it is correct.
  • screenshot of bill at the bottom! but here's a copy and paste of our payments with credits, debits and then account balance..

    06/06/2014 Your annual summary (PDF)
    04/06/2014 Manual Posting 25.00 657.93 DR
    29/05/2014 Manual Posting 10.00 682.93 DR
    22/05/2014 Your bill (PDF) 593.17 692.93 DR
    21/05/2014 Returns 566.18 99.76 DR
    19/05/2014 Payment 23.00 466.42 CR
    19/05/2014 Payment 543.18 443.42 CR
    06/03/2014 Payment 11.50 99.76 DR
    03/03/2014 Payment 83.00 111.26 DR
    16/02/2014 Accrued to Date Dual Fuel Discount Credit 7.49 194.26 DR

    s29DOTpostimgDOTorg/qom27l5mv/GASDOTpng

    instead of DOT put an actual dot, these are the details from my lastest bill (excluding today's £500)
  • Thank you for all of the replies by the way!! :)
  • Cardew
    Cardew Posts: 29,060 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    molerat wrote: »
    It is highly unlikely that your energy use for a year is £2372.


    Agreed!


    However it would be interesting to know if the OP checked meter readings when first renting the flat a year ago!
  • Yes we did, it was at 16937 .. we are in a building with both a shop and tattoo studio underneath us, so is there any way that they could be leeching our supply?
  • molerat
    molerat Posts: 34,561 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 24 June 2014 at 8:51PM
    screenshot of bill at the bottom! but here's a copy and paste of our payments with credits, debits and then account balance..

    06/06/2014 Your annual summary (PDF)
    04/06/2014 Manual Posting 25.00 657.93 DR
    29/05/2014 Manual Posting 10.00 682.93 DR
    22/05/2014 Your bill (PDF) 593.17 692.93 DR
    21/05/2014 Returns 566.18 99.76 DR
    19/05/2014 Payment 23.00 466.42 CR
    19/05/2014 Payment 543.18 443.42 CR

    06/03/2014 Payment 11.50 99.76 DR
    03/03/2014 Payment 83.00 111.26 DR
    16/02/2014 Accrued to Date Dual Fuel Discount Credit 7.49 194.26 DR

    s29DOTpostimgDOTorg/qom27l5mv/GASDOTpng

    instead of DOT put an actual dot, these are the details from my lastest bill (excluding today's £500)

    http://s29.postimg.org/qom27l5mv/GAS.png

    Give us your gas and electricity reads and dates for when you moved in and your latest reads and dates.

    What is the bit in red about, looks like more of NPower's creative billing.

    What happened for Apr & May payments ?

    Have you got a previous bill to post up ?
  • molerat
    molerat Posts: 34,561 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Yes we did, it was at 16937 .. we are in a building with both a shop and tattoo studio underneath us, so is there any way that they could be leeching our supply?
    That is a possibility if the wiring has not been done correctly but that billing does not look unreasonable and is in line with your payments. NPower are renowned for not crediting payments to the account.
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