Argos Special Offer Warranty

castlefox12

Hi, I bought a Samsung fridge freezer from Argos a couple of weeks ago. One of the specific reasons I bought this from Argos was that it included a special offer of a 5 year warranty.

I rang Argos when the fridge arrived and they told me to ring Samsung to register the warranty. I rang Samsung today and they said this extended warranty ended at the end of May and to contact Argos.

Rang Argos today who said I had to prove that this extended warranty was on offer at the time I bought my fridge as they have checked back on their records and they say it wasn't on at the time I placed my order (7th June). I told them this was the reason I bought it from them, but they said I have to prove it by showing them a screenshot of the website on this date!

Any advice as to how to proceed from here??

Fosterdog

What model did you? You could try using wayback to see if it has details of the date you ordered https://archive.org/web/

castlefox12

Hi thanks for replying. It was model RB29FWRNDWW. It was ordered on the 7th of June 2014.

Have had a quickly look at wayback and it doesn't seem to have any details for Argos for 2014

JJ_Egan

http://www.offeroftheday.co.uk/product/4873752j/Samsung-RB29FWRNDWW-Frost-Free-Fridge-Freezer--Express-Del

may help as it says Argos
5 Years Manufacturer's Guarantee Included With This Product. Please Note This Is An In Pack Offer And Will Not Show In Your Trolley. Offer Ends 18 July 2014.

bod1467

Nice one JJ.

castlefox12

That looks promising - thanks very much!!

bris

JJ_Egan wrote: »

http://www.offeroftheday.co.uk/product/4873752j/Samsung-RB29FWRNDWW-Frost-Free-Fridge-Freezer--Express-Del

may help as it says Argos
5 Years Manufacturer's Guarantee Included With This Product. Please Note This Is An In Pack Offer And Will Not Show In Your Trolley. Offer Ends 18 July 2014.

That is an offer running now but nowhere does it say it started on the 7th of June.

The point is Argos say the offer was not on when the OP bought the fridge and may be looking to pull a fast one because they are a bit peeved that it is now.

A bit like buying a product and then it going on sale a week later.

bod1467

Your faith in your fellow man is impressive.

neilmcl

Is it this - http://webcache.googleusercontent.com/search?q=cache:UV6MolPYUNEJ:www.argos.co.uk/static/Product/partNumber/4873752.htm+&cd=2&hl=en&ct=clnk&gl=uk

castlefox12

Thats the one, and it states the warranty offer expires on the 18th of July!

Thanks a lot for your help, will get in touch with Argos again!

gik

castlefox12 wrote: »

Thats the one, and it states the warranty offer expires on the 18th of July!

Thanks a lot for your help, will get in touch with Argos again!

But that link states:-

This is Google's cache of http://www.argos.co.uk/static/Product/partNumber/4873752.htm. It is a snapshot of the page as it appeared on 21 Jun 2014 13:32:36 GMT

You need to show the offer was available on the 7 Jun 2014 not what the offer was 2 weeks later.