OMG Npower say our account is £3000 !!!

Polo_Pony

We pay by direct debit and this month NPower have upped our d/d from £268 to £547 !!! The account balance is sitting at £3000 what can I do, I spoke to their people who say we pay 55p per unit and use on average 35 units a day ???

Help !!!

Andy_WSM

Speak to them again, because if they reckon you're paying 55p a kW, then you are paying about 4 or 5 times the average price!

Also, take a meter reading today, check it tomorrow, then YOU will know how many units you are using every day. Check the meters for yourself.

Is the billing estimated or actual?

matelodave

Haven't you got any tariff information - look at your bills. What about reading your own meter to see if that's what you are using. Check back on previous meter reading and bill to see when you last had a proper reading rather than estimates and work out how much you've used since then.
55p a unit sounds ridiculous when the average is somewhere between 12-15p a unit - have you got a business account which is charging well over the odds.
Something is very wrong somewhere but you need to do some searching rather than just sitting back and letting it happen. Unfortunately if you are the sort that ignores bills or just pay them without checking them carefully and then chuck them away you'll find it hard to look back and see where or when it all went wrong. I'm afraid nPower aren't going to be much help based on other people's experiences.

Cardew

I wonder if the OP is talking about gas and the 55p per unit is for a metric gas unit(approx. 11.2kWh) which would be about right for a standard tariff.


Doesn't explain the 35 'units' a day though.

Polo_Pony

Okay the woman at NPOWERsaid the electric is 55p a unit
so one hour of the washing machine would be 1 unit @ 55p

She said the average annual use of gas is 20,000 units but we are using 34,000

And she said we are using on average 12,723 units pa of electric

matelodave

Unless you've some historical data of your own you'll find it hard to argue about your consumption unless you start keeping a very careful record of your meter readings to try and prove that your normal consumption is a lot lower. I'd however be jumping up & down about paying 55p kw for leccy and asking them how you can be on a tariff that high.

penrhyn

nPower charge around 18p TCR for electicity on their standard rate.

sheffield_lad

Polo_Pony wrote: »

Okay the woman at NPOWERsaid the electric is 55p a unit
so one hour of the washing machine would be 1 unit @ 55p

She said the average annual use of gas is 20,000 units but we are using 34,000

And she said we are using on average 12,723 units pa of electric

OP either you or the Npower woman have their figures mixed up. NO energy co have a unit rate of 55p

Polo_Pony

Electricity
Meter readings
10 January 2014 - Your reading
27 May 2014 - Your Reading
kWh used over 138 days
98026
2691
4665
Total kWh used 4665
This cost
Price Fix August 2015 DD effective from 10 January 2014
4665 kWh at 14.190p per kWh £661.96
Standing charge of 7.230p a day for 138 days £9.98
VAT @ 5.00% £33.60
Total cost of electricity used £705.54

Polo_Pony

Gas
Meter readings
10 January 2014 - Your reading
27 May 2014 - Your Reading
Units used over 138 days
(Calorific value 39.0)
40530
41805
1275
Total units (cubic meter)
Converted to kWh
1275
14125
This cost
Price Fix August 2015 Gas DD effective from 10 January
2014
14125 kWh at 3.113p per kWh £439.71
Standing charge of 49.280p a day for 138
days
£68.01
VAT @ 5.00% £25.39
Total cost of gas used £533.11

Polo_Pony

She definitely said 55p
she said if I use the washing machine for an hour it costs me 55p
im confused ?????