Phone and broadband disconnected by mistake/incompetence

nk552

I've just moved house and around a month before my move date I informed by phone/broadband provider - New Call Telecom - that I wish to terminate the contract from 14th June, complying to their t&c's of providing 30 days' notice.

However, someone there mucked up by disconnecting me with immediate effect - no phone, no internet during one of the busiest months of my life. Repeated calls to their call centre were a complete waste of (lots of) time and hollow apologies and promises to reconnect as soon as possible were not met.

A strongly worded complaint letter was sent to their customer services department but all they've offered by way of compensation is £20 (less than £1 per day I was without their services).

What I'd really like to know is 1) How do I go about pursuing a more appropriate level of compensation? 2) Is it going to be worth my while? and 3) Are there guidelines (previous examples) for this type of case in terms of putting a monetary value on inconvenience and company ineptitude??

JJ_Egan

Take the twenty quid and walk away you are entitled to no compensation .

flashg67

I guess any compensation would have to be in relation to your monthly fee and anything extra above this for distress & inconvenience will likely be on a case by case basis and upto you to prove what you suffered as a result of their actions.


Only you can decide what you want £50?, £100? How much is your time worth to pursue this amount and even go to a small claims court if needed?


My recent philosophy is to get what you can and move on!