Hobby craft refusing to refund item!

Poppie68

So this poor shop assistant with a 'chip on her shoulder' and 'poor customer service skills' was actually in the right and risked being reprimanded if she did do the exchange/refund.
She actually shown excellant customer service skills by displaying vigilance by realising you hadn't made the purchase and protecting the account holder.

meer53

sugarbabe84 wrote: »

I know both my mum and dad's pin codes. We are an open family built on trust and honesty.

If my dad didn't trust me, then he wouldn't give me his card.

I hope your mum or dad never tells their bank this.

Poppie68

monty-doggy wrote: »

It's correct you couldn't get a refund as you were not the card holder, but they should have offered you an exchange or gift card to the value, as that's their policy. Try contacting them at head office and explaining, or use the feedback online and you'll guarantee a response, details can be found on your receipt.

Why go to head office?...Why make an issue out of nothing?
The OP wants the money back as they have already bought what they needed.
Go back to the store with your father and they will refund his card, it's easy!

Bantex_2

sugarbabe84 wrote: »

I know both my mum and dad's pin codes. We are an open family built on trust and honesty.

If my dad didn't trust me, then he wouldn't give me his card.

You have just given away any rights you have to any anti fraud protection that your bank offers with the card.

Never disclose you PIN is pretty clear.

bubblegumcola

What the shop could have done is do an exchange but you would have needed to spend more so there was no refund required onto your dads card.
People seem to get so upset when refunds aren't made to other peoples cards, it's ok it's my parents/partners card and I know the pin...I have heard it all before. The retailer is quite correct in refusing a refund because the cardholder is not present and by rights you should not have possession of someone else's card. We all know it goes on and we trust certain family members to maybe get us a tenner out of the bank machine for them but it is breaking the agreement of use with the bank. Don't get upset with the retailer they are just following procedures. I have been shouted at on numerous occasions for not giving people refunds for that very reason, no matter how politely I have explained the reason for refusal. Would you be happy if somebody had your card and authorised a payment for something when you weren't there even though they said they had your permission, I think not.

Crazy_Jamie

sugarbabe84 wrote: »

I know both my mum and dad's pin codes. We are an open family built on trust and honesty.

If my dad didn't trust me, then he wouldn't give me his card.

And how is the Hobbycraft sales assistant supposed to know this? Do you seriously expect sales assistants to just assume that somebody using another person's card is doing so with the other person's permission? I can't imagine you'd be very happy if who someone who stole your debit card and PIN number was allowed to use it in store because the sales assistant had assumed that they had the card with your permission. Surely you must see how nonsensical it is for the sales assistant to just believe that you had permission to use somebody else's card?

stugib

M&S have been more than happy enough to refund a purchase made on my wife's card, once I took that with me (without wife!)

shaun_from_Africa

stugib wrote: »

M&S have been more than happy enough to refund a purchase made on my wife's card, once I took that with me (without wife!)

John Lewis have allowed me to do the same, but just because some retailers allow this doesn't mean that those that don't are doing anything wrong. If anything, it is the ones that do allow it that are in fact allowing a practice that they shouldn't.

Many retailers will allow refunds or exchanges for goods bought in store and returned for a change of mind but this doesn't mean that the ones that don't allow this are acting incorrectly.

stevemLS

unholyangel wrote: »

Unless a gift receipt is obtained. Then rights pass to the recipient.

No they don't - this is an additional facility made available by the retailer.

There would have to be a deed of assignment or novation in order for the contractual rights to pass to a third party at nil consideration.

Sorry - just the pedant in me!

unholyangel

stevemLS wrote: »

No they don't - this is an additional facility made available by the retailer.

There would have to be a deed of assignment or novation in order for the contractual rights to pass to a third party at nil consideration.

Sorry - just the pedant in me!

While shops dont have to offer gift receipts, if they do...it forms part of the contract at time of sale. Speaking of contractual rights ofc.