Complaint - Is there any think i can do?

Poppie68

Brightonfan wrote: »

9/10 times i would do just that. I don't want the hassle and move on with life.

But sorry i don't like being accused of stealing which she basically did by detaining my goods in a crowded store.

While i appreciate it was a little unpleasent it is not im sure going to having any lasting effect on you or your health, the issue was sorted and you got an apology...unfortunatley gone are the good old days were an apology was enough now the who country is compo mad..(not implying you are).
Schools should be teaching tolerance and how to move on from insignificant events.
Next time you go into the store smile at her and say hello as grudges fester and turn people bitter!

tomtontom

geri1965 wrote: »

In which case she should have given him back the clothes and asked him to return when he had found the receipt.

She had NO RIGHT to take them!

I disagree - the fact that she could not find a sales record on the system, combined with the OP's inability to decide when he bought them, would have come across as suspicious. There was no suggestion that she intended to permanently deprive, just that she was retaining the items until the OP could prove ownership.

unholyangel

tomtontom wrote: »

I disagree - the fact that she could not find a sales record on the system, combined with the OP's inability to decide when he bought them, would have come across as suspicious. There was no suggestion that she intended to permanently deprive, just that she was retaining the items until the OP could prove ownership.

And what authority does she have to act as such?

Absence of proof is not proof of the contrary. She overstepped. If she had reasonable suspicion of wrong doing then the police shouldve been called.

vyle

unholyangel wrote: »

And what authority does she have to act as such?

Absence of proof is not proof of the contrary. She overstepped. If she had reasonable suspicion of wrong doing then the police shouldve been called.

Though as we know, police don't tend to come out for any theft under the value of £250 to businesses because it's not worth their time, money or the paperwork for smaller values, so the police wouldn't have come out.

unholyangel

vyle wrote: »

Though as we know, police don't tend to come out for any theft under the value of £250 to businesses because it's not worth their time, money or the paperwork for smaller values, so the police wouldn't have come out.

Is this a new thing? I've seen them come out for thefts of something worth £3.99!

bris

Complaint - Is there any think i can do?

Yes you can think long and hard about it.

bris

vyle wrote: »

Though as we know, police don't tend to come out for any theft under the value of £250 to businesses because it's not worth their time, money or the paperwork for smaller values, so the police wouldn't have come out.

Don't be silly.

dld2s

The manageress should not have held on to the goods unless she had definite proof, you have to admit though the story would have set alarm bells ringing, no receipt, cant remember when bought, not on the system as sold and then, oh! I used click and collect.

On the click and collect that's where you order through the internet.you would have got a mail and or text with a order no. so again not having even one of these would raise suspicions as to whether you bought the goods.

I am not saying the manageress was right but stores have so much to contend with on shoplifting IE folk stealing and trying to get a refund, buying a set of clothes, putting them in the car, going back into the store, shoplifting the same goods and returning them and getting a refund and so on that I can't blame them for sometimes being a little suspicious.

I am a little surprised though, as the ASDA my wife works in seems to give out refunds like confetti to keep customers happy even when the customer is in the wrong, I thought they were all the same

photome

bris wrote: »

Complaint - Is there any think i can do?

Yes you can think long and hard about it.

that would depend on what was severed!

I dont think she should have kept the clothes but she definitely shouldnt have to search through hours of CCTV.

Move on and enjoy your hols if you are not in to much pain

Crazy_Jamie

dld2s wrote:

I can't blame them for sometimes being a little suspicious

Nor can I, but being suspicious and taking the law into your own hands are two entirely different things. There is absolutely no doubt here that the manageress acted well outside her authority. I am frankly staggered that someone in such a position could actually believe that they have any rights at all to hold property with nothing more than a suspicion.

If it were me this is actually one of those times when I would make a complaint, but it would be in relation to the refusal to give the clothes back, not the refusal to provide a refund initially or the suggestion/accusation of theft. It wouldn't be with the intention of seeking out some sort of compensation either; ultimately no harm has been done and you can and should move on. I would complain because the behaviour of the manageress in keeping the clothes is wholly unacceptable, and frankly it is something that her managers both should and would likely want to know about.