Do you trust the self-service machines?

mountainofdebt

After reading this thread I tried an experiment at Tescos and basically I think you need to put the money in and let it register before adding more

NBLondon

thriftymanc wrote: »

The payment screen IS the end. That's the last screen where it tells you how much you need to pay. Or are you saying what we're supposed to do is pay the full pre-offer price and then go to customer services to get a refund?

No - some of the BOGOF etc. offers are calculated as they go through and come off the running total. For others, you have to press "Go Back" and force it to recalculate the correct total before you choose card or cash or vouchers. That's exactly what Deano24 did. Most have a sign telling you this - as geerex pointed out.

!!!! programming there - the very act of pressing "Finish and Pay" should give you the correct total at the payment screen.

NBLondon

The till sign in my local Sainsbury explicitly tells you to press "Go Back" if the offers haven't been taken off. But you're right - there should be no need for it.

geerex

thriftymanc wrote: »

But that was my point! The sign tells you the offers come off at the final screen. The sign doesn't say "faff around going back and forward a bit until the till wakes up and remembers to take all the offers off". Geerex's post implied that everyone who encounters the problem is encountering it because they're stupid/can't read when it's actually due to the !!!! programming as you point out.

All offers are taken off at the end. The sign says that. It's the same with manned checkouts, you just don't see that part of the process with those.

It's not difficult.

geerex

thriftymanc wrote: »

Yes, but as I have already pointed out, when they say "the end" you expect to actually be the end which is the payment page, not the-payment-page-then-go-back-one-then-go-forward-again. How am I not making this clear? I think we have different definitions of what "the end" means.




Maybe this is where Geerex and I aren't seeing eye to eye? None of the branches I visit say this.


If it's the same with manned checkouts, then it's a fault with Sainbury's overall system. I used to work for a supermarket and the offers would always appear as soon as you pressed the 'pay' button, both on the self and manned checkouts.

I don't think it is.
Each discrete function is just that - The "pay now" button merely signifies that you want to pay for the total on the screen, regardless of any still-to-be-deducted offers. The "total" button is essentially the equals sign on a calculator, it tots up all entries to that point. It does make sense, albeit not human sense.

All that said, the Sainsbury's checkouts DO process all offers at the payment stage and will give the correct change based on the updated total, the issues would then be expired offers etc.

As for the signs on the self-service tills, speak to the staff. They should be there.

tl;dr? Press the "finish and pay" button. All offers should be deducted at this point, and a revised total displayed.

Still hate the bloody things.