EDF tariffs - Blue+Price Promise

Annie1960

I was on EDF Blue+Price Promise, February 2015 for both gas and electric.

They wrote to me last month stating I could save money by changing to Blue+Price Promise August 2015. The figures they gave were:

£9 odd for electricity
£45 for gas.

I phoned them up to change, and they checked my account. They then read out a load of scripted stuff that took absolutely ages, and the upshot was that if I changed to the August 2015 tariff it would cost me £11 more in electricity charges, and I would only save £33 on gas.

They were completely unable to explain why the figures they had given me in writing a couple of days before were so different.

Does anyone understand this?

In the meantime, I have switched my gas to August 2015, and am keeping my electric with February 2015 as this is the cheapest combination. Madness!

Any explanation would be much appreciated, as EDF can't explain it.

Nada666

I assume the prediction would have included a couple of months reverting to the standard tariff post Feb 2015 which would mean a quote made April or May this year would have a larger saving.

Whereas any quote for the Aug 2015 would be wholly on that tariff - but you are correct about the price differences while they are running.

Annie1960

Nada666 wrote: »

I assume the prediction would have included a couple of months reverting to the standard tariff post Feb 2015 which would mean a quote made April or May this year would have a larger saving.

Whereas any quote for the Aug 2015 would be wholly on that tariff - but you are correct about the price differences while they are running.

But that is what they seemed to be taking into account in their figures they sent me. They know the Feb 2015 tariff expires in Feb 2015 and then reverts to the standard tariff. I phoned them about 2 days after I received the figures, so I don't understand how it can have changed that much.

The other factor they mentioned on the phone was that the August 2015 tariff is lower, so they couldn't explain it.

themull1

It doesn't really matter what they quote, its what you use. British Gas did that with me years ago, promise low direct debits, person changes over, then the direct debits instantly increase!!

BIGEYE

I am on the same tariff for both gas & electricity and got exactly the same letter as you which prompted me to go to their online chat. I asked the question - Is it likely that EDF will drop their prices in the near future? After a while I managed to get an answer, and the answer was YES. So I think I'll hold on until I see what is going to happen with the prices.

OhReally_2

Annie1960 wrote: »

I was on EDF Blue+Price Promise, February 2015 for both gas and electric.

They wrote to me last month stating I could save money by changing to Blue+Price Promise August 2015. The figures they gave were:

£9 odd for electricity
£45 for gas.

I phoned them up to change, and they checked my account. They then read out a load of scripted stuff that took absolutely ages, and the upshot was that if I changed to the August 2015 tariff it would cost me £11 more in electricity charges, and I would only save £33 on gas.

They were completely unable to explain why the figures they had given me in writing a couple of days before were so different.

Does anyone understand this?

In the meantime, I have switched my gas to August 2015, and am keeping my electric with February 2015 as this is the cheapest combination. Madness!

Any explanation would be much appreciated, as EDF can't explain it.

I'm sorry, I can't explain it. Maybe the notice was based on an average consumers usage rather than your own usage, as that is what the EDF price promise guarantee is based on.

But what I do urge you to do is regularly use a comparison site to find check you are on the best deal(s)

I'd be surprised if your current deal cannot be bettered, particulaly if you consider serparate suppliers.

Annie1960

OhReally wrote: »

I'm sorry, I can't explain it. Maybe the notice was based on an average consumers usage rather than your own usage, as that is what the EDF price promise guarantee is based on.

But what I do urge you to do is regularly use a comparison site to find check you are on the best deal(s)

I'd be surprised if your current deal cannot be bettered, particulaly if you consider serparate suppliers.

Thanks. The reason I'm staying with EDF at the moment is I'm trying to move house, and there are no penalties. There are a couple cheaper, but penalties for moving, so actually in my case they would be more expensive.

I just like to understand the calculations and why they said it would be cheaper by an amount they specified, but in fact these figures turn out not to be true.

OhReally_2

Annie1960 wrote: »

Thanks. The reason I'm staying with EDF at the moment is I'm trying to move house, and there are no penalties. There are a couple cheaper, but penalties for moving, so actually in my case they would be more expensive.

I just like to understand the calculations and why they said it would be cheaper by an amount they specified, but in fact these figures turn out not to be true.

If you are closing an account due to moving from the property, I don't think any company charges early exit fees.

Read my previous post for a possible explanation of why your figures differ from those provided for in the first communication.

Or why not just ask the supplier??? :cool:

Annie1960

OhReally wrote: »

If you are closing an account due to moving from the property, I don't think any company charges early exit fees.

Read my previous post for a possible explanation of why your figures differ from those provided for in the first communication.

Or why not just ask the supplier??? :cool:

Thanks. My first step was to ask the supplier, and they were really surprised and could not explain it!

The information they sent me seemed to be suggesting that the new prices were being compared with what I'm paying currently. Are you saying this is not the case, and it is a 'notional average' figure for gas and elec?

Bark01

Its fairly simple the EDF blue alert you initially received was given at Ofgem typical consumption (as per the T&Cs of blue).

When you ring up you will be given a personalised quote based on your own consumption.

Annie1960

Bark01 wrote: »

Its fairly simple the EDF blue alert you initially received was given at Ofgem typical consumption (as per the T&Cs of blue).

When you ring up you will be given a personalised quote based on your own consumption.

That explains it then, thanks.