Weird one- Barclaycard say my husbands dead...but he's not!

vicxzy

Hi guys,

Just after a bit of advice please.
My husband has a Barclaycard, we lived with his parents until recently.
His Dad died & when they sent my husbands replacement card out my mother in law called Barclaycard & cancelled it thinking it was her late husbands card...but it wasn't.
They have the same initial & surname but not the same first name.
Barclays have now cancelled my husbands credit card!
They've had no proof that either party has passed away, no death certificate has been sent to them & they've just closed the account & are refusing to reinstate it.
Do we have any options?

Thank you.

CLAPTON

vicxzy wrote: »

Hi guys,

Just after a bit of advice please.
My husband has a Barclaycard, we lived with his parents until recently.
His Dad died & when they sent my husbands replacement card out my mother in law called Barclaycard & cancelled it thinking it was her late husbands card...but it wasn't.
They have the same initial & surname but not the same first name.
Barclays have now cancelled my husbands credit card!
They've had no proof that either party has passed away, no death certificate has been sent to them & they've just closed the account & are refusing to reinstate it.
Do we have any options?

Thank you.

how many times have you spoken to them?

vicxzy

CLAPTON wrote: »

how many times have you spoken to them?

Just the once?

Fruit_and_Nut_Case

Barclaycard Company Representative.

Worth a try?

vicxzy

Thanks fruit & nut case but I can't seem to find a way to contact the barclaycard representative?

g6jns_2

vicxzy wrote: »

Thanks fruit & nut case but I can't seem to find a way to contact the barclaycard representative?

Phone Barclaycard and ask to speak to their complaints department. They are quite helpful.

g6jns_2

g6jns wrote: »

Phone Barclaycard and ask to speak to their complaints department. They are quite helpful.

0800-0563336 800-2000 weekdays and 900-1400 Saturday

Fruit_and_Nut_Case

vicxzy wrote: »

Thanks fruit & nut case but I can't seem to find a way to contact the barclaycard representative?

You're right. There doesn't seem to be the option to send a Private Message. Perhaps (s)he'll see this thread and respond.

planteria

yes. it's an unfortunate situation, but it just needs to be worked through, With Barclaycard. they are not obliged to offer/continue/reinstate a credit limit, but hopefully they will do the latter in this case.

fermi

vicxzy wrote: »

Thanks fruit & nut case but I can't seem to find a way to contact the barclaycard representative?

wr@barclaycard.co.uk

Aquamania

vicxzy wrote: »

Hi guys,

Just after a bit of advice please.
My husband has a Barclaycard, we lived with his parents until recently.
His Dad died & when they sent my husbands replacement card out my mother in law called Barclaycard & cancelled it thinking it was her late husbands card...but it wasn't.
They have the same initial & surname but not the same first name.
Barclays have now cancelled my husbands credit card!
They've had no proof that either party has passed away, no death certificate has been sent to them & they've just closed the account & are refusing to reinstate it.
Do we have any options?

Thank you.

Your husband should phone Barclaycard ... that should prove he's still alive & kicking.
They won't/shouldn't discuss his account with anyone else, even if you are his wife.

If that fails, he should follow their complaint's procedure.
http://www.barclaycard.co.uk/personal/complaints

I'm surprised they closed anyone's account who was declared as deceased without evidence (e.g. a death certificate). Have they closed your late father-in-law's account as well?

Of course, ultimately, it is up to Barclaycard if they wish to retain your husband as a customer, but he is entitled to a reason, even if it is simply that they have decided they no longer wish to retain him as a customer.
He should refer to his terms & conditions. Usually he should expect notice of such closure. (although there may be reasons they can close the account without notice)