Can you return a product that's been opened?

alannadrama

Bought a beauty product online, it's rubbish!! It doesn't work.

Can i return it even though on their website it says they can only refund unopened items?

visidigi

depends on the product...hygiene etc

neilmcl

alannadrama wrote: »

Bought a beauty product online, it's rubbish!! It doesn't work.

Can i return it even though on their website it says they can only refund unopened items?

Usually yes. What's the product?

neilmcl

visidigi wrote: »

depends on the product...hygiene etc

Hygiene reasons aren't an exception to the right to cancel I'm afraid.

marliepanda

It does depend on the product, and how you have used it.

That will establish whether you have accepted the product.

You cannot buy a lipstick, use it, decide its rubbish, and return it.

lovinituk

neilmcl wrote: »

Hygiene reasons aren't an exception to the right to cancel I'm afraid.

Depends on the product...

"For some goods the right to cancel exists until a specific circumstance that is mentioned in the regulations steps in.

In the case of contracts for the supply of sealed goods which are not suitable for returns due to health protection or hygiene reasons, the right to cancel ceases if the goods become unsealed after delivery."

Source - http://www.trustedshops.co.uk/news/new-distance-selling-rules-in-the-uk-the-right-to-cancel-for-sales-contracts/

Although this is possibly a moot point as the OP is hinting that its faulty.

neilmcl

lovinituk wrote: »

Depends on the product...

"For some goods the right to cancel exists until a specific circumstance that is mentioned in the regulations steps in.

In the case of contracts for the supply of sealed goods which are not suitable for returns due to health protection or hygiene reasons, the right to cancel ceases if the goods become unsealed after delivery."

Source - http://www.trustedshops.co.uk/news/new-distance-selling-rules-in-the-uk-the-right-to-cancel-for-sales-contracts/

Although this is possibly a moot point as the OP is hinting that its faulty.

You've linked a description of the possible new legislation from the Consumer Contracts Regulations that is not in place yet!

lovinituk

neilmcl wrote: »

You've linked a description of the possible new legislation from the Consumer Contracts Regulations that is not in place yet!

LOL! I'm sure its in the current regs. Had a quick look but its far too sunny outside to spend ages trying to prove it

As I said, possibly a moot point if the product is faulty anyway.

neilmcl

lovinituk wrote: »

LOL! I'm sure its in the current regs. Had a quick look but its far too sunny outside to spend ages trying to prove it

As I said, possibly a moot point if the product is faulty anyway.

No need to look, take my word it's been established it isn't. In fact here is what the original OFT guide says about it

We are conscious of concerns about reselling items which may raise
concerns about hygiene. However, the DSRs do not link cancellation
rights with a supplier’s ability to resell items as new

stevemLS

Surely also depends on what the OP means by "rubbish".

Most beauty products are sold with hocus-pocus claims, "treats 99 out of 100 signs of aging" etc.

If by rubbish they just mean they don't like it, I would say no - no right to cancel.

Re post 7: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 come into effect today and replace the DSRs. However they only apply to contracts made from today onwards so won't affect OP.

alannadrama

It's a clay body rub that helps detoxify and lose inches, not permanently but for a night out or event. It's not worked though and after doing some further research and reading reviews on Amazon and not just the website where I bought it from, everyone seems to say it doesn't work.