MyCSP

PompeyPete

marlot wrote: »

I've found mycsp to be pretty useless. Everything seems to take 2-3 weeks to be actioned from them receiving the information.

From my first phone contact with MyCSP on 7 December, it took them until 2 January to make any contact with the FCO! But I suppose being December there's far more important things on office calendars - hic!

atush

If you haven't already, give them a 30 day letter to sort it out once and for all, and then make a formal complaint.

The service (or lack thereof) here is appalling.

Annie1960

atush wrote: »

If you haven't already, give them a 30 day letter to sort it out once and for all, and then make a formal complaint.

The service (or lack thereof) here is appalling.

Don't forget it's run by Capita.

atush

AFAIK, they are not immune from the complaints proceedure.

Annie1960

atush wrote: »

AFAIK, they are not immune from the complaints proceedure.

No, not immune, just chaotic!

atush

but surely compensation should be paid by them

Debt_Free_Chick

If myCSP have no record of you, then they are having to get all of the historic service & salary data for you from the FCO (your employer at the time).

In effect, they are having to rebuild your record from scratch.

Employers generally only keep employee data in an easily accessible format for a short time after leaving. Salary data is usually only held on payroll an archived or even destroyed (!) after 6 years.

The issue here is likely to be with the FCO getting the old data, rather than myCSP, who can only calculate your pension entitlement when they have the data.

You should be on to the FCO as well as myCSP.

PompeyPete

D_F_C.

I know that MyCSP have to build up a record from scratch, and that they have to obtain that information from the FCO.

But it's not my remit to go banging on the FCO's door. MyCSP made initial contact with the FCO on 2 January, which is almost 6 months ago. By now they ought to have demolished FCO's door!

And let's suppose that my salary data has been destroyed. What then?

When I left the FCO I received a 6 page letter from the FCO Pensions Case Officer dated 17 October 2003. That letter contains a detailed Estimate Statement of my Preserved Benefits. It might be just as well that I've still got it!

Dunnit

As said earlier if you want to expedite information a FOI is the way to do it. Senior CS management have FOI adherence as a target. If you are prepared for MyCSP to eventually deliver then chill.

PompeyPete

As I also said earlier, I am fairly relaxed about the matter.

At this stage, I doubt whether expediting an FOI will get me a result any quicker.