MSE News: Airlines should pay compensation for technical fault delays, judges rule

Former_MSE_Helen

The Court of Appeal has today ruled that passengers can claim compensation for flight delays caused by technical faults...

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Airlines should pay compensation for technical fault delays, judges rule



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karen50

I was delayed 24 hours 49 minutes in May 2014 have written to Thomson and I am awaiting a response.

Karen

Star9272

Jet2 has said it will be continuing its efforts to overturn the judgement.
Please advise does this mean more delay?
What happens to claims in the interim?

MarkBargain

The judgement will be ignored, won't it? I have twice written to Ryanair about a 6.5 hour delay last year, but both times they refused to pay compensation as it was due to a technical fault. Is it really worth the postage stamps to write a third time? They will just reject I suspect.

Ectophile

MarkBargain wrote: »

The judgement will be ignored, won't it? I have twice written to Ryanair about a 6.5 hour delay last year, but both times they refused to pay compensation as it was due to a technical fault. Is it really worth the postage stamps to write a third time? They will just reject I suspect.

Of course they will reject it again. They know full well that many people will just give up at that point, and the airline gets to keep the money.

If you want to progress the claim, you need to escalate it.

Vauban

Ectophile wrote: »

Of course they will reject it again. They know full well that many people will just give up at that point, and the airline gets to keep the money.

If you want to progress the claim, you need to escalate it.

Quite. But as Mr. Huzar has just given every claimant an ace in the hole with today's judgement, why wouldn't you simply start court action? Sometimes we have to do a little work to get what you're owed ...

Porcupine

Ectophile wrote: »

Of course they will reject it again. They know full well that many people will just give up at that point, and the airline gets to keep the money.

If you want to progress the claim, you need to escalate it.

That rather depends that the people you need to escalate it to are paying attention. If your Ryanair flight back from Faliraki was delayed are the Greek CAA, who are the relevant regulator for that route, likely to be interested when they're subject to widespread budget cuts and strikes due to the Greek economic situation? I suspect answering pesky consumer complaints probably comes low down the list, compared with getting enough air traffic controllers to show up each day to keep the planes flying.

William_Barnes

What is needed is some kind website to publish a list of flights/dates for which compensation has already been awarded to avoid some people getting it and some not for the same flight.

duchy

William_Barnes wrote: »

What is needed is some kind website to publish a list of flights/dates for which compensation has already been awarded to avoid some people getting it and some not for the same flight.

For just all the UK airports -or the entire EU ?
Who do you think should be collating this info - and who should be paying for the manhours and server space to create such a huge website and maintain it ? And what is in it for anyone who does ?

Vauban

William_Barnes wrote: »

What is needed is some kind website to publish a list of flights/dates for which compensation has already been awarded to avoid some people getting it and some not for the same flight.

Why? Airlines can choose to settle without liability, and most pay-outs are probably done on this basis without it formally going all the way to court. And when it does, it sets no precedent. So it would not only be a huge effort (as Duchy rightly notes) but wouldn't be all that useful.

I am afraid the only way to progress your claim is to chase it down yourself and not loiter in the hopes that others will clear a path for you!

(Though we should all thank Mr. Huzar, whose efforts yesterday have done a huge amount to help folks out in this regard.)

london2008

What is happening with people (like me) who were rejected by the airline for a technical fault even though we were delayed for 26 hours? Do we just sit and wait to see what the Supreme court rules on the matter?