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Mobile Insurance with Insurance2go.co.uk - Slow and no progress after 1 month
Please please please, read the story below before you buy from them.
My son paid £70 to insure his iPhone 5S with Insurance2go.co.uk partly because of their advertisment saying it's recommended by MoneySavingExpert.com
Found out later that their good reviews are related mostly to the purchase experience not the claiming process.
He lost his phone at the beginning of May, still waiting for the claim to be settled, at one point, they said they sent email to him on a Saturday to request additional information. You can't even report your lost over the weekend, I doubt they will work at weekends.
Every time you sent in the proof they asked for, another piece of proof or information will be required. Surely, they can provide a list of what's required with the claim form.
By the way, even Special Next Day Delivery will go missing until you said Track and Trace confirmed delivery, then they said more proof needed.
He would have given up claiming if I didn't insist he must continue, waiting to see what more information Insurance2go will ask for now.
My son paid £70 to insure his iPhone 5S with Insurance2go.co.uk partly because of their advertisment saying it's recommended by MoneySavingExpert.com
Found out later that their good reviews are related mostly to the purchase experience not the claiming process.
He lost his phone at the beginning of May, still waiting for the claim to be settled, at one point, they said they sent email to him on a Saturday to request additional information. You can't even report your lost over the weekend, I doubt they will work at weekends.
Every time you sent in the proof they asked for, another piece of proof or information will be required. Surely, they can provide a list of what's required with the claim form.
By the way, even Special Next Day Delivery will go missing until you said Track and Trace confirmed delivery, then they said more proof needed.
He would have given up claiming if I didn't insist he must continue, waiting to see what more information Insurance2go will ask for now.
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