Flight Cancellation

CharlotteBoleyn

I have flights booked for the end of July to NZ with China Southern Airlines. I need to cancel. Not on medical grounds or anything like that, just because I personally have decided not to go. My agent said they will refund tax only as my ticket is a non-refundable ticket and this is clearly marked on the ticket. In total it's about £1400 (possible £300 tax refund). I do not have travel insurance.


Is there any way I can get back the money/more money?


I understand I could phone the airline and ask, but under what grounds? Is there something in the Consumer Guarantees Act 1993 or such an Act?


Thank you for your help,
Charlotte

callum9999

CharlotteBoleyn wrote: »

I have flights booked for the end of July to NZ with China Southern Airlines. I need to cancel. Not on medical grounds or anything like that, just because I personally have decided not to go. My agent said they will refund tax only as my ticket is a non-refundable ticket and this is clearly marked on the ticket. In total it's about £1400 (possible £300 tax refund). I do not have travel insurance.


Is there any way I can get back the money/more money?


I understand I could phone the airline and ask, but under what grounds? Is there something in the Consumer Guarantees Act 1993 or such an Act?


Thank you for your help,
Charlotte

You have zero legal grounds, and airlines will seldom waive the rules unless you have a very good reason (which you obviously don't). Travel insurance wouldn't help you either - a policy that refunded you for just changing your mind is commercial suicide!

Sorry but your only options are to swallow the loss, or try and change the dates to something you can do (I assume you havent suddenly decided to boycott NZ, just changed your plans?), though that will have a fee,

CharlotteBoleyn

Thank you for the advice! I couldn't sell the ticket to someone else?

marsman802

Nope as it'll be non-transferable.

Caz3121

CharlotteBoleyn wrote: »

My agent said they will refund tax only as my ticket is a non-refundable ticket and this is clearly marked on the ticket. In total it's about £1400 (possible £300 tax refund). I do not have travel insurance.

To be able to get a refund you would need a refundable ticket, this would have been an option when you purchased and would likely have cost an additional £600+
When you buy a non-refundable ticket it is exactly that...travel insurance would not have helped either as it would not cover disinclination to travel
Has the agent given you the £300 tax figure, it actually seems quite high as usually the fuel surcharge is not refundable

jpsartre

Agreed, £300 sounds very high. Normally the refundable part would be less than that.