NPower are ripping me off for 1 months energy.

Landman

I moved house on the 30/1/14 and the supply was with Npower, I changed to EDF straight away and gave meter reading and NPower said they'd be in touch with the bill. It came today for £261 covering the period of 30/1/14 to 2/3/14, this is for gas and electricity and they want it paid in 10 days. I'm now with EDF and pay £123 a month and have built up £95 credit since 2/3/14 so I know I shouldn't be using £261 like NPower have said. I've got all my meter readings saved and NPower are billing me from them, so it looks like the bill is correct. Obviously this is a ridiculous amount for 1 month and they've put me on their most expensive tariff. I haven't contacted NPower yet but I just want to know if there is any way out of this or do I have to accept this robbery? Thanks for any help you can give.

Edit: The tariff I was on with NPower was ironically called Standard SC ROB

RedFraggle

Did you contact Npower when you moved in? Otherwise they'll have put you on a "out of contract" tariff as they had no formal agreement with you. These are always expensive.

Landman

Yes I contacted them, to tell them I would be moving to a different supplier. I didn't contact them for anything else. Are you saying I needed to have contacted them to tell them what tariff I wanted to be on?

RedFraggle

It's because supply with your new chosen supplier didn't start straight away. If you'd arranged it to commence on the day you moved in it would have been different but they supplied you for a month outside of any supply agreement before your contract with your new supplier kicked in.

Landman

I understand all that, but it was the first time I've bought a house, I didn't know about any of it at the time. All I need to know now is do I have to pay this bill or are they fleecing me and I can fight it?

notbritishgas

A bit unclear from your Op but when you initially spoke to Npower did you give them the opening (ie move in ) meter reading you took.
If so did the final bill from them start at that reading and finish on the reading you gave EDF to start.

matelodave

Stop looking at how much it cost, first look at how much you used in Kwh.
You should have given Npower your meter readings on the day you moved in and you should have an agreed meter reading from the day you switched. The difference is the amount that you've used in Kwh. When you've established that these readings are correct and the ones on the bill rather than estimates then you can work out if you are being charged for what you have actually used.
The credit that you reckon you've built up with EDF, is it based on estimates or actual readings. Are you reading your meters regularly and sending the readings into the supplier?
If not then you might get another surprise when the meter reader comes.

Landman

I've been reading my meters with EDF and all the bills are correct so I know roughly what my usage is. I don't think I gave NPower my opening meter readings but I think I still have them somewhere. They are quoting the opening meter readings that I gave to EDF and they're correct so you may be right, they may be billing me for an opening meter reading that is wrong.

Biscuit_Tin

Landman wrote: »

I moved house on the 30/1/14 and the supply was with Npower, I changed to EDF straight away and gave meter reading and NPower said they'd be in touch with the bill. It came today for £261 covering the period of 30/1/14 to 2/3/14, this is for gas and electricity and they want it paid in 10 days. I'm now with EDF and pay £123 a month and have built up £95 credit since 2/3/14 so I know I shouldn't be using £261 like NPower have said. I've got all my meter readings saved and NPower are billing me from them, so it looks like the bill is correct. Obviously this is a ridiculous amount for 1 month and they've put me on their most expensive tariff. I haven't contacted NPower yet but I just want to know if there is any way out of this or do I have to accept this robbery? Thanks for any help you can give.

Edit: The tariff I was on with NPower was ironically called Standard SC ROB

It's quite usual for people to consume a lot more energy during the dark & cold winter than during the bright & warm summer.

And so it's quite usual for those paying monthly by DD to be in credit at this time of year.

I'm not sure how you can suggest anyone is ripping you off when you say the bill is correct and you have been charged at their published standard tariff? :huh:
The suppliers standard tariff is the usual deemed tariff where no explicit instructions for an alternative tariff are given.

You presumably moved to EDF as it was cheaper. The comparison site would have indicated how much you would save. It's like opting to buy a tin of beans from one store for say 69p when they are 59p down the road. Is that someone ripping you off too?

Biscuit_Tin

Landman wrote: »

I've been reading my meters with EDF and all the bills are correct so I know roughly what my usage is. I don't think I gave NPower my opening meter readings but I think I still have them somewhere. They are quoting the opening meter readings that I gave to EDF and they're correct so you may be right, they may be billing me for an opening meter reading that is wrong.

More fool you if you did not give the supplier your opening reading.

With no reading, they would have to use the final reading they last had from the previous account holder (or estimate it if the last account holder did not provide a final reading)

Of course, you could be paying for the previous account holder's consumption if they were not honest, but most people are honest and give suppliers accurate start and final readings.

:cool:

chanz4

so you don't think you gave them a read, didn't agree to a fixed deal tariff so went on standard....correct me if Im wrong but isn't this your fault not theirs?