DMP & Mutual Support Thread - Part 10

blisteringblue

phoenixx wrote: »

Delighted to read your plan with the BC bloodsuckers - surely the vampires amongst creditors...Keep us posted on your progress :T

Ooh, Mrs BB took a call from an actual physical landline from BC on Saturday asking to speak to me. Was a Liverpool number which threw me a bit. I was out but will watch for them ringing again.

Hopefully they are starting to get the message that I'm not paying interest.

Finally got a reply from SC about a query I sent them last Monday. The do a good job and I know there are lots of us but that is simply too long. Tried to ring but again gave up after 15 mins on hold. I think this adds to why I'm going self managed.

blisteringblue

blisteringblue wrote: »

Ooh, Mrs BB took a call from an actual physical landline from BC on Saturday asking to speak to me. Was a Liverpool number which threw me a bit. I was out but will watch for them ringing again.

Oooh, they rang and I answered. 15 mins polite call.

They have no mechanism to default unless you withhold payment for up to 6 months. Letters and the calls will generate but always quote my complaint reference which she gave me, but I don't need to write to them, as long as I pay monthly (I said £5 as being generous) which they noted on the account, it will eventually default, and pass to their collections team, who will then decide whether to keep or sell the debt.

I just said I want to pay off my debt as soon as possible which is what I thought they would want too. However 12.9% interest would add 2 years to their debt, which is crazy. She almost agreed with me but BC always work this way.

She did say we could always make an offer to settle too which would be considered, but I've no way to do this at the moment.

Actually quite pleased with that, also said would do similar with my wifes card but data protection they couldn't discuss this over phone without her present. But sounds like I won't get that much hassle (famous last words)

Karen777

sounds like everyone is doing great - it is one battle at a time and one step forward at a time. Going self managed was great for me so good luck to those of you taking that option. It's not for everyone and I couldn't have done it at the beginning at all. I am so grateful there are companies like payplan and stepchange. I have just updated my signature and am having a little milestone moment as just gone under 10k. Now off to do battle with hellifax who having said they would contact me in a few days having reopened my complaint ... they have predictably not done that so I will now contact them... again.... onwards!!

Time_to_face_the_music

Karen777 wrote: »

sounds like everyone is doing great - it is one battle at a time and one step forward at a time. Going self managed was great for me so good luck to those of you taking that option. It's not for everyone and I couldn't have done it at the beginning at all. I am so grateful there are companies like payplan and stepchange. I have just updated my signature and am having a little milestone moment as just gone under 10k. Now off to do battle with hellifax who having said they would contact me in a few days having reopened my complaint ... they have predictably not done that so I will now contact them... again.... onwards!!

That signature is looking great Karen, well done on hitting under £10K :j

TTFTM x

Jon81

So my circumstance to this point is that I am currently on a token payment plan with StepChange, which began in March while I sort out some priority debts. Before I contacted them I felt pretty desperate then relief once I'd began to get a hold of my debts and try and do something positive about it.

Initially all was going smoothly apart from a few bumps getting details of creditors together and one to actually acknowledge I was seeking help. A few creditors wrote to me to tell me they were freezing interest and charges for a period of time while I addressed the issues I was experiencing.

Today I got a letter from StepChange about one of the creditors selling on my debt and I feel all at sea again and at a pretty low ebb. The creditor in question advised that they would halt activity for thirty days (not yet expired)

My concern is that the dca won't accept StepChange's proposals and before I've even got to look at a permanent solution they'll try God knows what to pursue their newly acquired debt.

I so desperately want to fix this mess and know I need to push on with the plan with StepChange but this has floored me a bit and wondered if your kind people had any perspectives which will help.

Jon81

Puzzcat wrote: »

The payment doesn't go to the creditors until the 25th of the month you will then get a new statement from sc. You then have to check your own statements and update the debts if interest has been added.
Puzz.x

Does anyone know how sc make payments to creditors? If say one were expecting payment by the
12 of the month would they get it in time

blisteringblue

Jon81 wrote: »

My concern is that the dca won't accept StepChange's proposals and before I've even got to look at a permanent solution they'll try God knows what to pursue their newly acquired debt.

Honestly don't fret this is a good thing. You will get a default and DCAs are normally easier to deal with and your interest will remain frozen.

I wish all my debts were with DCAs, you can ignore the horror stories on the TV, as long as you remain in contact and pay what Stepchange say they will be really easy to deal with.

The nastly DCAs come about when you are simply ignoring them.

Jon81 wrote: »

Does anyone know how sc make payments to creditors? If say one were expecting payment by the
12 of the month would they get it in time

Stepchange pay on 25th of the month. Make your token payments until you are inline or all I did for a couple was just write to the creditors telling them to change my payment date to match Stepchange and they changed it.

Jon81

blisteringblue wrote: »

Honestly don't fret this is a good thing. You will get a default and DCAs are normally easier to deal with and your interest will remain frozen.

I wish all my debts were with DCAs, you can ignore the horror stories on the TV, as long as you remain in contact and pay what Stepchange say they will be really easy to deal with.

The nastly DCAs come about when you are simply ignoring them.



Stepchange pay on 25th of the month. Make your token payments until you are inline or all I did for a couple was just write to the creditors telling them to change my payment date to match Stepchange and they changed it.

Thank you blisteringblue it's good to hear, I'm trying my best (we all are) and just felt like it was all going backwards

Karen777

pride comes before a slap in the face from a creditor..... I feel like a living example of the dmp rollercoaster today! I was having a good day (debt now under 10k for first time in many many many years) when I thought I would check up on the progress of a complaint that had been reopened by a creditor who I shall call.. Hellish! So apparently the things I was told had been done two weeks ago (interest and charges stopped) has not been done (I was going to write in but when I spoke to someone two weeks ago they said that would take ages and better to deal with it over the phone. ha. Yes I know I am an idiot) and no one has reopened a complaint. No one knows why. Oh and no they don't think I am experiencing financial hardship.

I feel like they expect me to know the inner workings of their multiple databases, teams and buzz words and am being penalised because I have no clue which team has been dealing with my account at various stages over the last 2 years (because every time I contact them I get put on call centre merry go round.)

Am too tired and cross to be tired and cross so am just waiting to see how this incident is resolved before I decide how I feel about it and what my next steps will be.

January2015

How sad I am:o

I have been reading The Lending Code - knowledge is power as they say:D

I have quoted sections 224 to 227 in a couple of phone calls and letters:j

Spoke with Hellifax today - they have said they will move forward with defaulting the loans. I have a name of who I spoke to and in fairness, Hellifax were understanding and supportive in response to our complaint about interest. However, I will wait for confirmation in writing before I officially celebrate.