New Telephone Line?

ellielovesem

I'm in the process of sorting out a phone and broadband switch. I'm currently with Sky but want to move away from them as I'm planning to ditch the TV part in a few months time. Tried to get a deal with them but it was tied to the telly so no luck there.

Anyway, the reason I'm here is that I looked into Talk Talk and they're saying I will need a new phone line. Now they're showing this as free so it doesn't seem to be a huge problem but it is all fine with Sky at the mo and when I checked on Plusnet it all seemed fine too.

So I was curious and wondered if anyone had any ideas what this is all about? I got on their live chat to ask but as I didn't respond to the welcome in half a second they presumed I wasn't there and ended the chat, I've read the horror stories about their customer sevice, not a good start

jaybeetoo

I don't understand why you need a new phone line.

A.Penny.Saved

Have you checked PlusNet?

ellielovesem

Yes, Plusnet checked and no problems there so may go with them.

To me, a new line is just asking for trouble in the short and long term!!

A.Penny.Saved

Unless it's the LLU that means you need a new phone line. Do you have a BT line of some sort which is not unbundled?

ellielovesem

I've checked on sam knows and this is what I get.

• BT Wholesale ADSL
• BT Wholesale ADSL Max
• BT Wholesale WBC (21CN)
• AOL LLU
• O2 / Be LLU
• TalkTalk (CPW) LLU
• Sky Broadband / Easynet LLU
• Tiscali LLU
• Virgin Media (Cable)

I've not had any problems so far with Sky who I've been with for 6 years and I was with BT for phone only before that.

macman

It's because it's not possible to do an LLU to LLU transfer, at least certainly not via TT. You won't physically require a new line, the existing line will be reconnected.
Plusnet is a BT Wholesale provider, so the LLU to LLU issue does not arise.

Xplozion

As macman says, it's to do with LLU. TalkTalk haven't got a process in place to request phone numbers to be 'ported' from Sky along with a phone line, as I found out when I made the same switch you are contemplating.

No problem with TalkTalk's broadband service though, been happily surfing, downloading and streaming for about a year (9 months on ADSL (normal broadband) and 3 months fibre broadband). I'd vouch for TalkTalk but Plusnet shouldn't cost that much more and granted their customer service is much better than TT's.