We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Verified with Visa / Santander - stuck at old address

sirwiggum · 2014-06-03 10:06:28

My Santander debit card, when it uses Verified By Visa, is stuck at my old address for verification. I have raised the complaint twice with Santander, but just get the template email back that my address with Santander is correct. They don't understand that it is the Verified By Visa that only works with my old postcode (I…

Options

Comments

innovate Posts: 16,217 Forumite

4 June 2014 at 1:22PM

Switching account isn't hard to do. They might be able to keep the same sort code and account number.

Don't accept any money before the matter isn't fully resolved.taking money means you are satisfied that your complaint can be closed. ask them to execute whatever it is you choose to do. they can pay you once all is done.

0

This discussion has been closed.

★ ★ ★ Meet your Ambassadors

Verified with Visa / Santander - stuck at old address

Comments

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free