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Verified with Visa / Santander - stuck at old address

sirwiggum · 2014-06-03 10:06:28

My Santander debit card, when it uses Verified By Visa, is stuck at my old address for verification. I have raised the complaint twice with Santander, but just get the template email back that my address with Santander is correct. They don't understand that it is the Verified By Visa that only works with my old postcode (I…

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innovate Posts: 16,217 Forumite

4 June 2014 at 12:22PM

Switching account isn't hard to do. They might be able to keep the same sort code and account number.

Don't accept any money before the matter isn't fully resolved.taking money means you are satisfied that your complaint can be closed. ask them to execute whatever it is you choose to do. they can pay you once all is done.

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Verified with Visa / Santander - stuck at old address

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