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Imagine a world... (o2)...

Babbler
Babbler Posts: 3,084 Forumite
Part of the Furniture 1,000 Posts Combo Breaker
in Praise, vent & warnings
I like the new O2 ads. They state "Imagine a world where existing customers are rewarded for their loyalty" or "treated equally", etc.

I'm still imagining...

I wanted to change my contract to their online 300 which has 600 minutes and 1000 texts for £20 a month no ties (1 month contract rolling). I currently have an online sim only contract with them...

Could they do this??? Nah! "You have to cancell your contract first and buy the new contract, then transfer your number."

Why? It just doesnt make sence. All they have to do is put me on the system under the new contract! But no, i havbe to give 30 days notice and then transfer my number to my new sim. :confused:

Brilliant! :mad:
Being bored is so boring Im bored of it... :rotfl:

Comments

  • Queenie
    Queenie Posts: 8,793 Forumite
    Oh dear! That's a bit of a long winded way of them doing things :confused:

    Still, take heart ... at least you are being "treated equally" because if that's their way of doing things, others just like you will face the same long winded process.
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    PMS Pot: £57.53 Pigsback Pot: £23.00
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  • squeaky
    squeaky Posts: 14,129 Forumite
    10,000 Posts Combo Breaker
    O2's website is awful. I got completely boggeed down in trying to do my PAYGo top up on line.

    I eventually got through to their real "contact us" page instead of useless "help file" pages and they sent me three pages of instructions as to how I should have signed on...

    .. except for the fact that "someone" (that was me) had already logged on with my username (yes, that was me) and email name (YES that was ME) and so they couldn't change anything no matter how well the applicant (yes it's still me) made their case for a change until the account (HELLO_O_O_O_O it's still mine) had been allowed to lapse for six months.

    We need a :spit: (not) smiley :)
    Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.
    Never ascribe to malice that which is adequately explained by incompetence.
    DTFAC: Y.T.D = £5.20 Apr £0.50
  • Queenie
    Queenie Posts: 8,793 Forumite
    :rotfl: @ squeaky!!!


    Psst: are you *sure* it was: you, you, yes you, yes still you and still yours??? ;)
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  • squeaky
    squeaky Posts: 14,129 Forumite
    10,000 Posts Combo Breaker
    My avatar might me a wise old owl who's a bit of a dunce, but the real me is...

    tiger.gif

    a p*ssycat :)
    Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.
    Never ascribe to malice that which is adequately explained by incompetence.
    DTFAC: Y.T.D = £5.20 Apr £0.50
  • Pat__3
    Pat__3 Posts: 2,880 Forumite
    Like the wise old OWL look, but also like the p*ssycat look too.:D
  • squeaky
    squeaky Posts: 14,129 Forumite
    10,000 Posts Combo Breaker
    I edited my owl avatar to be animated and blink
    owl.gif wait for it :)

    But for some unknown reason us BG's are limited to 50 x 50 avatars instead of the usual 80 x 80 ... mine looks silly that small. Go figure :confused:
    Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.
    Never ascribe to malice that which is adequately explained by incompetence.
    DTFAC: Y.T.D = £5.20 Apr £0.50
This discussion has been closed.
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