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Praise for Barclays and NPower

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Colin2511
Colin2511 Posts: 738 Forumite
in Praise, vent & warnings
Not often I can say that in the same sentence ... but thumbs up to both Barclays and NPower today - we had a problem (which I admit I might have made worse), where they took their DD this morning but I forgot it was on DD and paid them by BACS yesterday ..Both were very quick on how to resolve and the money is back in my account already:T

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  • nPower
    nPower Posts: 1,319 Organisation Representative
    Part of the Furniture 1,000 Posts Combo Breaker
    Colin2511 wrote: »
    Not often I can say that in the same sentence ... but thumbs up to both Barclays and NPower today - we had a problem (which I admit I might have made worse), where they took their DD this morning but I forgot it was on DD and paid them by BACS yesterday ..Both were very quick on how to resolve and the money is back in my account already:T





    Hello Colin2511,

    Thank you for your post.

    It is good to hear this was sorted quickly and I appreciate you sharing your experience.

    Thanks

    Carmel :)
    “Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
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