HL exemplary service

hyposmurf

joerugby wrote: »

You pay your money and you make your choice

I must admit I enjoy club class

Surely you're missing the chief reason behind investing your money is to make money?Paying over the odds for a similar service defeats the chief aim behind investing.

lejog2003

joerugby wrote: »

This is turning into a BA versus Ryanair thread.

You pay your money and you make your choice

I must admit I enjoy club class

Given my experiences with HL, I think a more accurate comparison is the one a posted a couple of months back about HL aspiring to Waitrose levels of pricing while providing sub-Aldi standards of service.

I'm sure HL shares are a good investment while they provide a 200% profit margin on turnover, I'm perfectly happy for 70% of HL's customers fees to be going straight to shareholders, like Grey Gym Sock and myself (even if in my case its only through tracker funds).

I thank you for the money you're throwing in my direction. So we're both happy

nxdmsandkaskdjaqd

ozzage wrote: »

I thought, !!!!!! this, and sent them a secure message asking if they have any way of getting it to me without me doing any of the work.

Just one hour later, I'm staring at a spreadsheet of every transaction, in and out, for all three of my accounts since they were opened, and a word document containing the same in case that's more convenient for me.

ozzage
I have asked HL for a excell/csv file, but they keep pointing me towards the website and telling me to use the 6 month report tool. So I would have to run a dozen or so reports to get the complete picture.

Could you advise what your report was called?

Thanks

guitarman001

It's strange that HL share price is powering back to recent highs - doesn't make sense to me. Must be investors desperate for any sort of return, buying into any dip they see!

kidmugsy

lejog2003 wrote: »

while providing sub-Aldi standards of service.

What did you do to bring that on yourself? We've always found them excellent. (Mind you, so in their way are Aldi.)

masonic

kidmugsy wrote: »

What did you do to bring that on yourself? We've always found them excellent. (Mind you, so in their way are Aldi.)

Those who commit the heinous crime of asking to leave and then follow that process through tend to be the ones treated to bad customer service. Presumably those who try to wriggle out of ongoing platform fees in other ways, such as dying, might leave a similar problem for their executors and heirs.

pip895

I agree with joerugby - its horses for courses - It is also worth pointing out that for some people HL can actually be the cheaper option!
For me they are quite probably the cheapest - bar none - it depends on a lot of factors, for instance how often you trade and which funds you invest in. In my case it helps that I have negotiated a lower % rate than their standard 0.45% but I also am also currently taking advantage of a number of their discounted funds - perhaps I will even buy into Neil Woodford's new venture at an annual rate of 0.6%

gadgetmind

pip895 wrote: »

In my case it helps that I have negotiated a lower % rate than their standard 0.45% but I also am also currently taking advantage of a number of their discounted funds

So, what do you calculate your total fees to be across your HL portfolio?

pip895

gadgetmind wrote: »

So, what do you calculate your total fees to be across your HL portfolio?

0.25% on quite a big portfolio - however I trade funds a lot - meaning even a £5/transaction charge works out more.

gadgetmind

0.25% including fund (etc.) fees and platform fees is very good. Well done! What did HL come down to? I hadn't previously seen anyone getting them below 0.25%, at least not that I can remember.