T-Mobile & EE Billing

smartphone

Hello All

I'm just trying to find out if anyone has had similar problems with T-Mobile and EE and their billing for data.

Story is this...I was previously on O2 and Three but switched to T-Mobile as they had the strongest signal at our flat (both mine and my wife's phones). Shortly after we switched (to 30 day rolling contracts), the place where I work, who were on T-Mobile Business, offered to put my phone on their plan. As I was moving, I got a final bill from T-Mobile consumer, with a data charge of about £60. The little graph they had at the bottom showed that I'd only used a fraction of my allowance, so the charge should not be there. I rang up T-Mobile and they agreed, and cancelled the bill.

About a month later (around March time), I got a text to say I had exceeded my data allowance (which was 500MB)...this was after only about a week of the billing month. Although I was using an iPhone 4S, the phone is on Wi-Fi at home and at work, and I've never come close to exceeding 500MB previously. I checked the iPhone usage and since I'd last reset (which was seven months previously), I'd used 3.1GB, so thought this rather odd.

Fast forward to May, we both upgraded to iPhone 5S and therefore switched to EE to take advantage of 4G. So my wife received her final T-Mobile bill, and once again, a £60 data charge, despite the usage showing a fraction of her allowance. She called T-Mobile, and they have to get "a supervisor to confirm and would call back in 3-5 business days". So the same billing error.

And then, this week, I get a text saying I'd used 80% of my data just 5 days into the billing month (so I'd managed to burn 400MB of data), despite the same usage and most of the time being on Wi-Fi. A day later, another text, this time saying I'd used all my data (so effectively 100MB in less than 24 hours). I spoke to EE, and they are insistent there is nothing wrong with their systems.

I will get my iPhone 5S checked anyway - but I've worked in the industry previously, so I'm pretty savvy at ensuring the phone isn't burning data - I avoid using things like YouTube on the move and only do app updates when in Wi-Fi. But I'm more than a bit wary of EE/T-Mobile for all these issues with data and billing in the space of three months.

Sorry for the long message, and if anyone has had similar experiences, it would be great to hear from you.

MataNui

I have seen a couple of other similar posts regarding EE on this forum somewhere. Suggest you have a good scan of the first dozen or so pages to see if you can find anything.

martin.cat

I had bill for just short of £200 at Xmas following change of tariffs which was eventually amended but not without a lot of hassle.

It seems to always be in their favour and you have to ask how many times they get away with it

https://forums.moneysavingexpert.com/discussion/4868597

Nebulous2

Is your broadband provided by Sky?

I had 250 mb a month which was always fine. I occasionally check emails and web pages but never anything else on the move. I went to my bed waiting for results to come through one night and watched a programme on iplayer on my phone through wifi. Next day my internet was cut-off, saying I had gone over my limit.

I complained, was asked if my wifi was provided by Sky, and when I said it was they put my limit up to 750 mb

So I don't know what the point of asking about Sky was, other than to say their data counters are clearly rubbish.

What does the counter on your phone say?