LG TV died after 17 months

shaun_from_Africa

visidigi wrote: »

A panel doesn't just break...

It can do if it wasn't fitted exactly right into the case and it was put under a little bit of stress. If this is what happened, something as simple as moving the TV could have been enough to cause the breakage.
Another thing that can cause problems is heat buildup. If there wasn't enough cooling in the TV and the glass of the screen heated up, this can cause enough flexing for a surface crack to appear.

shaun_from_Africa

50Twuncle wrote: »

Take care that the Liquid doesn't get on to your hands - it burns something awful !!!!

Are you sure that what burnt you was from the screen and not from one of the other components that are normally in the area?

LCD screens are classed as non hazardous unless broken, and then the only consideration the the minute amount of mercury that is present is some of them. (I know this as I often have to ship non working computers back to the UK).
The liquid inside the screen is an extremely small amount (it's only a few microns thick) and is a mixture of iodine, silicone and indium, none of which are strongly acidic or alkaline.

visidigi

yangptangkipperbang wrote: »

Yes they do - all sorts of things "just break" ! Suggest you read up on reliability engineering ............

shaun_from_Africa wrote: »

It can do if it wasn't fitted exactly right into the case and it was put under a little bit of stress. If this is what happened, something as simple as moving the TV could have been enough to cause the breakage.
Another thing that can cause problems is heat buildup. If there wasn't enough cooling in the TV and the glass of the screen heated up, this can cause enough flexing for a surface crack to appear.

To clarify. I meant to put this quote in my post.

The only thing that could have caused it was sliding the stand out to unplug it at the wall before going away, then the same to re-plug it in on return, but I didn't actually touch the screen.

This would then have matched up with what SFA said - movement of the case has clearly caused an issue, the panel itself on its own rarely if ever breaks.

Apologies for not being clearer.

Enterprise_1701C

A TV should be capable of being moved. If a panel is capable of being damaged through such a small event then it is a fault on the TV.

Do as others have said, google the model number along with something like "problems" or "faults" and see if you get a few hits, if you get a few hits on this you can go back to Curry's stating you know it is a known fault. If not it is still worth going back to them about it but Curry's are a nightmare for Customer Service. After that email LG with pictures of the problem. Hopefully you will get a reply for them either saying they will replace or stating it is accidental damage, in which case you can then go back to your insurers.

Incidentally, you do not need to have accidental damage insurance for it, most insurers cover accidental damage to audio visual equipment in their normal policy.

If all else fails did you use your credit card to pay? Not sure but you might be able to claim on them.

unholyangel

Enterprise_1701C wrote: »

A TV should be capable of being moved. If a panel is capable of being damaged through such a small event then it is a fault on the TV.

Do as others have said, google the model number along with something like "problems" or "faults" and see if you get a few hits, if you get a few hits on this you can go back to Curry's stating you know it is a known fault. If not it is still worth going back to them about it but Curry's are a nightmare for Customer Service. After that email LG with pictures of the problem. Hopefully you will get a reply for them either saying they will replace or stating it is accidental damage, in which case you can then go back to your insurers.

Incidentally, you do not need to have accidental damage insurance for it, most insurers cover accidental damage to audio visual equipment in their normal policy.

If all else fails did you use your credit card to pay? Not sure but you might be able to claim on them.

Just because its only now became apparent doesn't mean that the cause only just happened. It could have been knocked before and had a slight fracture, a fracture that was worsened when the tv was moved.

This is why an engineers report is usually needed.

yangptangkipperbang

visidigi wrote: »

the panel itself on its own rarely ............. breaks.

....isn't that what I said ? ;)

MUMZ2BEE

I purchased an LG 3d tv from Curry about 18 months ago.

My one developed a fault with the sound after 1 year.

I had purchase the warranty and phoned Curry to report the issue.

To cut a long story short, my tv went back to Currys repair people 4 times and each time it had come back with a different fault!!

It also come back with a new stand, I believe they must have broke the original!!

I told Curry's to poke their tv and demanded a replacement.

They gave me a £515 voucher to purchase a new one; I upgraded to a bigger tv and I bought a Samsung instead.

I would not recommend buying an LG as they are crap tellies!!

If you dont get anywhere you can quote the Trades Descriptions Act and state it was not fit for the purpose it was bought for!!

Anyone will tell you that under the Trades Descriptions Act most electrical items are actually covered for up to 5 years, not a standard 1 year warranty.

shaun_from_Africa

MUMZ2BEE,
You really should read up on UK legislation before trying to give advice.

MUMZ2BEE wrote: »

If you dont get anywhere you can quote the Trades Descriptions Act and state it was not fit for the purpose it was bought for!!

You could quote the "Trades descriptions act" but as there is no such thing it would be pretty pointless.
What you need to refer to is the Sale of goods act.

MUMZ2BEE wrote: »

Anyone will tell you that under the Trades Descriptions Act most electrical items are actually covered for up to 5 years, not a standard 1 year warranty.

The SOGA states that in England you have up to 6 years to attempt to pursue a retailer for faulty goods and there is nothing stated in any legislation that states goods are covered for 5 years.

LilElvis

MUMZ2BEE wrote: »

I purchased an LG 3d tv from Curry about 18 months ago.

My one developed a fault with the sound after 1 year.

I had purchase the warranty and phoned Curry to report the issue.

To cut a long story short, my tv went back to Currys repair people 4 times and each time it had come back with a different fault!!

It also come back with a new stand, I believe they must have broke the original!!

I told Curry's to poke their tv and demanded a replacement.

They gave me a £515 voucher to purchase a new one; I upgraded to a bigger tv and I bought a Samsung instead.

I would not recommend buying an LG as they are crap tellies!!

If you dont get anywhere you can quote the Trades Descriptions Act and state it was not fit for the purpose it was bought for!!

Anyone will tell you that under the Trades Descriptions Act most electrical items are actually covered for up to 5 years, not a standard 1 year warranty.

Codswallop:rotfl:

LilElvis

shaun_from_Africa wrote: »

MUMZ2BEE,
You really should read up on UK legislation before trying to give advice.


You could quote the "Trades descriptions act" but as there is no such thing it would be pretty pointless.
What you need to refer to is the Sale of goods act.


The SOGA states that in England you have up to 6 years to attempt to pursue a retailer for faulty goods and there is nothing stated in any legislation that states goods are covered for 5 years.

Thanks for that Shaun. I went for the lazy/rude response.