Sky changed the rules

edwin_smooth

So.... I've had a sky broadband package with the obligatory line rental for the phone. I don't have any sky TV subscription package. A couple of days ago my beloved LFC.tv channel stopped working and I got the message that I have the wrong sky viewing card in and that I should contact sky to change it. So i contact sky. 1hour 30 minutes later after various conversations I'm told that they don't know why it has happened and that I will be put through to somebody (4th time) who will take some details and send me a new card. I wish. It turns out that every 3 years the cards are reset working and as I have no TV subscription I have to pay £25 for a new card. Hmmmm... But I'm already paying £5 for not having TV... I feel like I've been stiffed. All I want is my Lfctv! I've been with sky for 4 years and its not been a problem before so this invalidates the 3 year story. I'd leave today but I paid my monthly fee on the 14th May. Any thoughts, advice would be most welcomed.

almillar

Unfortunately you might be one of the few people that has to pay up for a new card. Take it out - is it blue with a yellow house? These will no longer work and you'll need to contact Sky to get a newer (white) one, and yes, £25 is the charge. The good news is they have generally done this less than every 3 years. The newer cards are more secure and give Sky more control, I would guess.

corf999

Sky didn't change the rules, it has always been £25 for a (freesat) card if you dont subscribe to sky tv.