TalkTalk just crazy good value

thrifty_pete

I've been with talktalk for 18 months now, and on their mobile for 6. :j I am just astounded by how cheap they are, but still offer a high quality service. I guess they are likely to be taken over by perhaps Vodafone or Virgin and everything could change. For now though, they are well worth recommending if my experience is typical.
Even if their chief executive is a bit rude in saying her typical customer "lives in the 17th floor of a tower block"
http://www.ft.com/cms/s/0/272c6fa0-31ae-11e3-a16d-00144feab7de.html

Pete

Dazedandconfused

I've been with them since feb and have had 2 issues both of which have been a real pain to sort as I have found their customer service rubbish.

Yes they are much cheaper but when I'm out of contract I will def be considering going back to sky to avoid the hassle.

System

thrifty_pete wrote: »

I've been with talktalk for 18 months now, and on their mobile for 6. :j I am just astounded by how cheap they are, but still offer a high quality service. I guess they are likely to be taken over by perhaps Vodafone or Virgin and everything could change. For now though, they are well worth recommending if my experience is typical.
Even if their chief executive is a bit rude in saying her typical customer "lives in the 17th floor of a tower block"
http://www.ft.com/cms/s/0/272c6fa0-31ae-11e3-a16d-00144feab7de.html

Pete

Never thought id see the day when TT customer services were praised ! still wouldn't touch them with a barge pole though.

Azari

Dazedandconfused wrote: »

... going back to sky to avoid the hassle.

:rotfl: :rotfl: :rotfl:

Never have I seen a more appropriate username!

dacouch

http://www.techwatch.co.uk/2011/07/22/ofcom-talktalk-comes-out-worst-in-customer-satisfaction-survey/

http://conversation.which.co.uk/energy-home/best-worst-brands-companies-good-customer-service/

Dazedandconfused

Azari wrote: »

:rotfl: :rotfl: :rotfl:

Never have I seen a more appropriate username!

I guess it's personal experience but 3 yrs previously with sky. Only had to ring once about a connection issue and they sorted that out within a day


Talk talk so far agreed to waive the connection fee when I joined then a month later billed me for it anyway. I rang up, they said I would be refunded but I wasn't, then I emailed and they said I'd get a reimbursement on my next bill but I didn't. Then I emailed again and they basically said tough you aren't getting it back. So I phoned up again and got it resolved after spending nearly an hr on the phone to their complaints people.

Then this month one night I was in the lounge and thought what is that funny smell (not strong but smelled a bit burny) and realised my router was red hot. Took 2 days of phoning and tweeting to get through to a human to deal with my query rather than an automated voice that kept telling me to turn my router off and back on again. Even then they initially wanted me to book an engineer to call which would have meant time off work rather than accepting that I'm not going to turn my router back on ever so they need to send me a new one. I have a new one in the post now but even so that's going to be over a week of the month with no internet plus the annoyance of having to sort it out. as I'm not having the original one on at the mo in case it overheats again, and then I'm worrying about the quality and whether a replacement will be the same.

I would take sky over them any day so far,

Ivana_Tinkle

We switched to TalkTalk a few months back and I agree that they are super-cheap compared to BT. But... if anything goes wrong with your line then they're just awful. We live in the middle of nowhere and our line does sometimes go off in a storm. With BT, we'd ring up (free call from mobile), key in our number and usually get a recorded message saying they knew about it and were working on it. With TalkTalk, there's no free number and it takes over an hour on a mobile to report a fault. They ask you to unscrew the socket and test it while you're on the phone, and will not progress with the call unless you say you're doing it - even if all the phone lines in your street are down so it's obviously not just you! Last time, my mobile ran out of credit after 20 minutes, so we had to redial on my partner's and start all over again!

We'll probably stick with them because they're enough cheaper to "pay" for the extra hassle (about £250 a year, if memory serves), but I am a bit shocked at just how bad they are.

KxMx

Totally agree with previous posters... they are fine until you have a problem, and then it is an utter nightmare!

duchy

I see an awful lot of customers returning to Sky after moving to TT.
Same story over and over-Yes they are cheap but when things go wrong you are without service for at least a week and need to keep calling.

I had one just this week who was astounded I could book him an engineer for the next morning rather than the week's wait for one he'd encountered with TT.

Sky seem to have wised up now and offer stuff like half price line rental and free broadband to entice people to return once they've discovered the grass isn't greener. It's all good for MSE-ing.

pollypenny

We've had Talktalk since 2005, Tiscali then.

If ever we've had a problem it has been sorted easily. They can test the line from a distance initially. With anything more difficult, TT have diverted calls to my mobile.

I've only had cause to complain once, when a stupid woman managed to take off my free calls to the USA, but that was swiftly resolved and I was given a discount for a year.

Squire_Fulwood

I did touch them with a ten foot barge pole once but never again. I got phone calls, letters and emails saying how they had improved my service by giving me a 40G limit on my broadband and free calls to other TT customers on my mobile.

This was when they took over Tiscali. They didn't seem to notice that I had unlimited broadband with Tiscali and I have never had a TT phone. I couldn't see where the improvement was.

I use a video mail a lot due to old age since many people of my age don't or can't type. I also used to watch films on line and sometimes still do. I asked TT for a MAC number and moved to Plusnet.

On the day I changed over I got a phone call from TT (another one) saying I could have unlimited anyway. They did not give a good impression.