New Virgin BB Customer Speed Issues!

FrillyTilly

I finally took the plunge and switched to Virgin for fast BB and took out the up to 100MB package (as well as TV and Phone!)

Installed and up and running today I have the router in the same room as the Tivo Box, the wireless connection on my phone and tablet runs on the 5Ghz frequency and speeds are fantastic in the 70 Mbps for Download and around 7.17 Upload with a Ping of 15

My computer in another room is around 4 years old and only can connect wirelessly to the 2G frequency, and my speed is incredibly slow at less than 4Mbps with BT I was getting about 12Mbps (wired connection)

How can I increase speed?

Spoke to Virgin Media and I dealt with a really helpful man who spent ages on the phone and we tried varying different channels to see if that increased speed. It seems something is making the ping rapidly increased from 12 ms to at one point over 300 ms and even higher.

I have switched off my other modem and removed it from the room.

The new router is position on the floor near the TV (the shortness of the lead makes it impossible to move it anywhere else!)

The cordless telephone is connected to the new virgin socket behind the TV.

I am using a extension lead which has the following plugged in: TV, DVD, Cordless Phone - the Virgin connection is directly plugged into it's own socket.

Is there anything I can do to increase the speed in the spare room? Other than perhaps buying something that works on a 5Ghz connection!

Ping Test Results

Pinging www.google.co.uk [173.194.41.119] with 32 bytes of data:

Reply from 173.194.41.119: bytes=32 time=16ms TTL=53
Reply from 173.194.41.119: bytes=32 time=17ms TTL=53
Reply from 173.194.41.119: bytes=32 time=17ms TTL=53
Reply from 173.194.41.119: bytes=32 time=15ms TTL=53
Ping statistics for 173.194.41.119:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 17ms, Average = 16ms

penrhyn

Buy yourself a pair of homeplugs.

Van_Diesel

It depends on a number of factors:

1. The quality of the wireless adapter you are using. You need an 'N' rated adapter to take advantage of the faster speeds.
2. The distance, the number of walls and the composition of the walls between your pc and modem.
3. location of the wireless adapter on the PC. IF its behind the tower then i find these often perform the worst. Its like the metal case of the computer actually blocks out the signal. There is little you can do if its a built in card but if its a usb dongle you can (if your pc has one) move it to a socket on the front or buy a usb extension cable and site the dongle on you computer desk.

penrhyn

Why on earth would you need 70!bps broadband have you half a dozen heavy users at home?

Van_Diesel

penrhyn wrote: »

Why on earth would you need 70!bps broadband have you half a dozen heavy users at home?

Quite possibly they do.

You could equally argue that the average user doesn't need 50meg but thats the slowest speed VM offer to new customers now.

Considering the amount of stuff i have online at home i wouldn't want anything less than 100meg.

rockin_plumber

Apart from the home plug option you have two others, use a wired connection direct from the superhub, or put it into modem mode and use your own router.

I have just been upgraded to a superhub and the range is less than super! It's not even quite good!
I have resorted to modem mode and my own router and it is a lot better.

Pincher

FrillyTilly wrote: »

My computer in another room is around 4 years old and only can connect wirelessly to the 2G frequency, and my speed is incredibly slow at less than 4Mbps with BT I was getting about 12Mbps (wired connection)

How can I increase speed?

Do you mean Eleven G (=11g)?


If the computer has a screwed on aeriel, you can buy a directional aerial to improve the signal, in both directions.


Alternatively, upgrade to 11n.


If you are really lucky, the SuperHub may even support 11ac now, in which case you can upgrade the PC straight to 11ac.