Home base paid but uncollected item

Helix

zzzLazyDaisy wrote: »

Good point.

On every occasion that I have bought online from the Homebase website for collection in store, the item is reserved for a given period of time and I have had to pay in store on collection.

So I have just been onto the website and ordered a fence panel and received a message stating that the item will be held for three hours commencing 12 noon the next day. Pay in store, No way to pay online, and no card details requested.

On that basis, I'm out!

OP says they placed the order in store, so they were probably out of stock and needed to be ordered in. In that case they do take payment at the time of ordering.

stevemLS

Helix wrote: »

OP says they placed the order in store, so they were probably out of stock and needed to be ordered in. In that case they do take payment at the time of ordering.

OP says did not collect at the time as they were too big.

IMO Essentially the store have agreed to accept delivery on OP's behalf and are under a duty to take reasonable care of the goods. Whether they have failed that duty or not could go either way (again imo) but I don't think its quite as clear cut as others have said.


To take reasonable care, yes, but also for a reasonable period of time. The store was doing her a favour agreeing to store them for a period it seems to me.

OP was also under a duty to act reasonably which they plainly haven't.

It makes me wonder, if the fence was in such poor condition as to need replacing, what has happened to it since.

unholyangel

stevemLS wrote: »

OP says did not collect at the time as they were too big.

IMO Essentially the store have agreed to accept delivery on OP's behalf and are under a duty to take reasonable care of the goods. Whether they have failed that duty or not could go either way (again imo) but I don't think its quite as clear cut as others have said.


To take reasonable care, yes, but also for a reasonable period of time. The store was doing her a favour agreeing to store them for a period it seems to me.

OP was also under a duty to act reasonably which they plainly haven't.

It makes me wonder, if the fence was in such poor condition as to need replacing, what has happened to it since.

If they wish to discharge themselves early from their duty of care they should have followed a set procedure. Including contacting the owner if known making them aware they would be disposing of their property if it remained uncollected.

emilybean

unholyangel wrote: »

If they wish to discharge themselves early from their duty of care they should have followed a set procedure. Including contacting the owner if known making them aware they would be disposing of their property if it remained uncollected.

And how does the store know they are uncollected when their system is saying it has been collected? :doh:

unholyangel

emilybean wrote: »

And how does the store know they are uncollected when their system is saying it has been collected? :doh:

If you read my post, you'll see I was replying to a previous post that said they would only have to keep them for a reasonable length of time.