Travel Agent Code Of Conduct

cheapbizclass

I will be taking an organization outing to Asia on Business Class. Since I'm just use to RFD economy, is there anything I should know. Or on the other hand do I simply need to lie back and appreciate the full-leaning back seats?

Scottie22

I had to pay the balance of a holiday that is unlikely to happen.   When I called them and said paying by credit card, the rep told me it would be safer to send a bank transfer or pay by cheque because that way, I wouldnt need to give my bank details over the phone.    Shameful practice

WeeLes

Hi, I'm really hoping someone can help. My travel agent, Barrhead Travel, I booked a tour holiday with them flying from Scotland touring Peru and internal flights in Peru.

Our flights were via USA so that was the first rain on the 14th March our holiday was cancelled. Then 15th March a state of emergency closed Machu Picchu.   We haven't been repaired anything. Barrhead Travel have been awful trying to get in touch with. They say I can maybe get the money  flifor ourghts back on 31st July but our Peru tour won't possibly be replayed until April this year and they are blaming Latin Tours.   But am I right in thinking it was a  Travel package Barrhead and they should pay it all back?   I really don't trust Barrhead they got our money back from American Airlines in April.    Thank you in advance

ORETEP

I,d like talk about a certain booking internet service , I feel this is something everybody thinking about "booking" with them should be aware of. 
I had my fully inclusive holiday (booked as non refundable) 3 months prior to corona, downgraded to half board and, the hotel is will now only accepting "essential" workers only.
 I asked for a refund as one would as not only has the holiday been changed but the hotel wont accept me anyway. The .com firm has refused on at least 4 occasions to refund me. 
Forget one minute the corona aspect and you can quite clearly see this booking firm are able to do whatever they want with your holiday. They can seemingly not admit you into the hotel when you get there you will be stranded and, you will get NO REFUND.
What a total disgrace this firm is.
I have asked for chargeback(cant do it until next week), I have gone to resolver(1 week from the next stage) and have now put in an insurance claim . I will get part or all of my money back, but I think it will be insurance only , due to this non refundable payment I made.
But, I think this booking firm could well rip you off under normal payment terms. They seem oblivious that they have downgraded me and oblivious that the hotel wont allow me in and this could happen without corona I feel.
Frustrated does not cover how I feel

chris7999

How can Love Holidays get away with refusing to deal with cancellation of a package tour. My Grandaughter booked flight/transfers/hotel which Was going to the Balearics last Saturday.  She wanted to cancel due to quarantine rules and LH have said that they will deal with refund of hotel/transfer but that they are not responsible for refunding flights and she must go directly to EasyJet.  EasyJet will not take responsibility and say as flight and hotel booked together this is a package and LH are responsible for dealing with refund.   
Having looked at various Forums she is not alone.  Before booking she made sure she was Atol protected but they will only step in if LH goes into administration 

any suggestions on how we can break the deadlock please

chris7999

Reference to my post regarding Love Holidays, LH cancelled the trip rather than my Grandaughter so you would expect them to deal with total refund and not cherrypick what the deal with

scb1

Hi does anyone know the best way to complain about holiday company Tui & get my voice herd by maybe Martin Lewis. I booked a holiday last year to St Lucia obviously got cancelled & I decided to leave my money £5000 with Tui as they gave me an incentive of 20% if I waited for next year to rebook rather than a refund. 

In the terms they sent me along with my credit voucher code it clearly said if when I rebook I don’t spend the full amount they would send me a new voucher code for the remaining to spend on another holiday. 

I booked a new holiday this week for less money expecting to get a new voucher code but instead I got an email saying the balance has now been refunded to my account. 

When I phoned Tui they told me they changed the terms & conditions and it was on there website for everyone to see & they could not email everyone. 

I feel totally let down & feel like I’ve been conned. I left my money with Tui in good faith & was helping them by not asking for a refund. 

Please can someone help? 

Thank you 
sean. 

Saintee2014

My daughter and her friends booked a holiday April 2020 for June 2021 through Jet2. We have been advised today that the hotel booked is no longer available and they have been moved to another hotel but in a different resort! We have been advised that to get a hotel in the same resort they will have to pay the difference in cost which is over £1000. I believe they have breached their contract and not offering like for like. My daughter and her friends should not have to pay the difference. They do not wish to cancel. Any advice would be greatfully received.