Carphone Warehouse unwilling to replace a faulty iPhone after 12 months

marliepanda

Not all iPhone 4s do malfunction with the update though, and yes I agree it's a lot, it's probably a titchy percentage based on how many if the phones have sold.

wealdroam

marliepanda wrote: »

Not all iPhone 4s do malfunction with the update though, and yes I agree it's a lot, it's probably a titchy percentage based on how many if the phones have sold.

It does not matter that not all iPhone4s malfunction in this way.

It is only sufficient to show that the particular phone in question is inherently faulty.
For example, it could possibly be that a certain batch of one component supplied to just one of the manufacturing plants was faulty.

bigbulldog

Apple's Iphone 5 has inherent faults on certain batches of them,sadly my phone was one of them only being 18 months old advised like op that the phone needed to be repaired or replaced and as it's gone past Apples 6 month limited warranty however they did offer a replacement Iphone at a cost of £220 for a refurbished one other than that they are not interested as they informed me that my phone has to either repaired or replaced by the network provider at their cost .

d123

bigbulldog wrote: »

as it's gone past Apples 6 month limited warranty .

Apple don't have a 6 month limited warranty on their phones...

marliepanda

wealdroam wrote: »

It does not matter that not all iPhone4s malfunction in this way.

It is only sufficient to show that the particular phone in question is inherently faulty.
For example, it could possibly be that a certain batch of one component supplied to just one of the manufacturing plants was faulty.

Yes, but they need to get Apple to say that. Just the fact that lots fail this way does not mean that they are inherently faulty. It may be that certain ones are more susceptible to water ingress if you leave it in the bathroom whilst showering, or in a wet coat pocket.

Right now the OP does not have a report saying it is inherently faulty. Just that its faulty, beyond repair.

t8fisted

Hi All,

I did go back to the Apple Genius Bar and the first person I spoke to said "yes I am sure we can rewrite the report for you" then he spoke to his manager/team leader and after a while they sheepishly came back to me and said sorry but they could not re-write the wording in the report to say it was an inherant manufacturers fault as they "could not change what they had already said". They suggested I get an independent engineers report!? Who if not Apple is qualified to do that? We are talking about something such as (probably) poor quality solder or a loose connection or faulty WIFI chip that only manifests as a fault a few months after the 12 month warranty expires. How can anyone 'prove' that the fault existed in a microelectronic device if it did not display problems when bought? There is also the fact that to really prove it would require dismantling which of course cannot be done by anyone other than Apple anyway (during the warranty period - dismantling would void the warranty). I still feel hard done by and this is a very well known issue so it MUST be due to a rogue batch of poor quality iPhone 4s devices. I still maintain that as this was sold as part of a 24 month contract that it should have lasted for 24 months - regardless of the 12 month standard warranty. Also please note that Apple in Australia offer 24 months as standard and shops such as John Lewis offer a minimum of 24 months guarantee on all Apple products. Why are mobile phone companies such as the Carphone Warehouse not doing the same and seem happy to upset loyal customers this way when they must clearly know this is a known Apple hardware fault?

t8fisted

by the way there are 2 well know faults with the iPhone 4s

1) the wifi slider switch greys out and you cannot switch on the wifi
2) the wifi slider switch works but it does not 'see' any wifi routers

My problem was the less common second one. Part of the evidence that its a latent hardware fault is already out there in the form of hundreds of frustrated iPhone owners posting about it on forums, although sadly most of them post purely on Apples own forums/website and they just rant rather than think about this from a consumer law perspective (which I am trying to do - although it is frustrating when caught between 2 large companies such as Apple and the CarPhone Warehouse!)

t8fisted

Here is a censored copy of the original Apple Engineers report.

i60.tinypic.com/33ms74p.jpg

Had I known that the Carphone Warehouse would play games with wording I would have taken care to scrutinise the wording in the original report.

marliepanda

t8fisted wrote: »

Here is a censored copy of the original Apple Engineers report.

i60.tinypic.com/33ms74p.jpg

Had I known that the Carphone Warehouse would play games with wording I would have taken care to scrutinise the wording in the original report.

They haven't played games with wording.

That report says, in fancier terms.

This iPhone is broken. We cannot fix it

It does not saying anything about an inherent fault. It does not say it was present at the time of manufacture. This is THE vital point when it comes to CPW having responsibility.

Of course they cannot now change the report to fit what it needs to say. I am not sure how 'scrutinising' the wording would have made a difference, it would have still been the same.

What did you say when you went to Apple? Did you say 'I need a report which says what the fault is and why it happened?'

t8fisted

marliepanda wrote: »

They haven't played games with wording.

That report says, in fancier terms.

This iPhone is broken. We cannot fix it

It does not saying anything about an inherent fault. It does not say it was present at the time of manufacture. This is THE vital point when it comes to CPW having responsibility.

Of course they cannot now change the report to fit what it needs to say. I am not sure how 'scrutinising' the wording would have made a difference, it would have still been the same.

What did you say when you went to Apple? Did you say 'I need a report which says what the fault is and why it happened?'

Ok - what would you do in my position?