new laptop running slow

loopylass30

Hi there,

My new laptop has started to run really slow for thepast 2 days, its taken ages to open pages and sometimes says page cant be displayted, ive ran mcafee n checked for viruses and none found, ive done a disc clean up and deleted cookies n history ect, is there anything else i can do to try n speed it up again.

thanks

loops

mrtg0525

Run a spyware checker or two (like Spybot) to be sure that you're not running anything you shouldn't be. If that comes up clean it does sound like a problem with your DSL connection (assuming that you are indeed on a DSL line).

MercilessKiller

What internet connection are you paying for (speed wise)

and what are you getting:
http://www.speedtest.net/

loopylass30

MercilessKiller wrote: »

What internet connection are you paying for (speed wise)

and what are you getting:
http://www.speedtest.net/

thank you for the reply, im paying for 2 gig broadband with virgin media, it comes to my laptop via a belkin wireless router, and this is the result of my speed test, which ihave 2 admit means nothing to me....lol

4882 kb/s download and 378 kb/s upload

is this good or bad ?

thanks loops

loopylass30

mrtg0525 wrote: »

Run a spyware checker or two (like Spybot) to be sure that you're not running anything you shouldn't be. If that comes up clean it does sound like a problem with your DSL connection (assuming that you are indeed on a DSL line).

Just tried to download spybot, i clicked on it andhad the option to run or save..... i clicked run, the n it just went off, helppppppppp, im using widows vista and i still aint gotten the hang of it so please bare with me

infact everytime i try to download something this happens, i think they r saving in my temporary folder...which i cant find anywhere

MercilessKiller

Hehe you've been upgraded to 5 or 6mbps for free score!

You're currently receiving 5mbps(ish) which is VERY good. (though your upload speed seems a bit low for cable but hey)

Ok so we know its not your internet connection.

So its either a problem with your router, or a problem with your pc. Or a problem with the cable between you and your router. Have you got any spare cables you could try? dodgy connectors could be a big issue!

Also there should be a way to see the router stats for your router (not sure how) which would tell you if you're receiving CRC (Cycle reduncancy check) errors which would reduce your connection! This can be caused by dodgy filters though.

One last thing. Go to start > run and type in:
cmd

In the new window type:
ping https://www.google.co.uk

Copy the reply by higlighting eveyrthing with your cursor and pressing enter. This will copy the highlighted text. Then paste in a new reply.

It should be around 20ms for each reply. if it is, then I can guarentee your connections fine and its either spyware or a DNS issue! Which we can also test after

loopylass30

MercilessKiller wrote: »

Hehe you've been upgraded to 5 or 6mbps for free score!

You're currently receiving 5mbps(ish) which is VERY good. (though your upload speed seems a bit low for cable but hey)

Ok so we know its not your internet connection.

So its either a problem with your router, or a problem with your pc. Or a problem with the cable between you and your router. Have you got any spare cables you could try? dodgy connectors could be a big issue!

Also there should be a way to see the router stats for your router (not sure how) which would tell you if you're receiving CRC (Cycle reduncancy check) errors which would reduce your connection! This can be caused by dodgy filters though.

One last thing. Go to start > run and type in:
cmd

In the new window type:
ping www.google.co.uk

Copy the reply by higlighting eveyrthing with your cursor and pressing enter. This will copy the highlighted text. Then paste in a new reply.

It should be around 20ms for each reply. if it is, then I can guarentee your connections fine and its either spyware or a DNS issue! Which we can also test after

I couldnt seem to copy what it showed me so i tried this...hope this helps.


oops it wont work

MercilessKiller

Hmm right mouse click on the window and click higlight. Then drag your cursor over the text you want to be copied (should turn white)

press the return key.

Then come here and just paste

loopylass30

MercilessKiller wrote: »

Hmm right mouse click on the window and click higlight. Then drag your cursor over the text you want to be copied (should turn white)

press the return key.

Then come here and just paste

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Wendy>ping www.google.co.uk
Pinging www.l.google.com [64.233.183.104] with 32 bytes of data:
Reply from 64.233.183.104: bytes=32 time=37ms TTL=239
Reply from 64.233.183.104: bytes=32 time=44ms TTL=239
Reply from 64.233.183.104: bytes=32 time=38ms TTL=239
Reply from 64.233.183.104: bytes=32 time=47ms TTL=239
Ping statistics for 64.233.183.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 37ms, Maximum = 47ms, Average = 41ms
C:\Users\Wendy>

thanks for baring with me, im useless at this...lol

MercilessKiller

Bit higher than it should be for your speeds... but saying that your net should still be quite fast...

sooooooo is this problem spyware related.. hmm.

You say it used to be fine and only the last 2 days its gone slow? Do you do any large downloads (filesharing etc etc). I know some ISP's now do throttling and limiting.

If you're using a lot of your connection, during peak times your speeds will be lowered purposly.

If you've used MORE than your allowed monthly limit, your speed will also be reduced when doing something.

Right NOW is it still going very slow when you try accessing web pages?

Has ANYTHING on your computer changed since it went slow? New software? etc etc...

You could try doing a system restore to 3 days ago. You wont lose any documents or files, but settings wise it will be the same as 3 days ago which could remove spyware issues.

One other thing that would be helpful is downloading a program called hijack this.

The program will display a list of EVERYTHING running int he background of your pc and allow you to stop them. This can determine whether its spyware

http://www.majorgeeks.com/downloadget.php?id=3155&file=13&evp=3304750663b552982a8baee6434cfc13

Thats a link to the download from www.majorgeeks.com

EDIT: Its a tiny little app. Open it. click run scan and save in txt file. Then copy the whole text file to a new reply for me Then we can look at it together and see hwich things you recognise, and which things look malicious.

loopylass30

I clicked on the link and clicked run but nothing happens, it does this whenever i try to download or install something ? i never can seem to find where they are