Bonusprint photobook vouchers

Suzy_Hastings

I notice that the £19 Bonusprint photobook voucher appears to be a rolling offer... however, when I tried to place an order, my photographs appeared to upload without any problem but in the last "final product" stage, the process stopped at 7%. I then got an error message advising me of a EclSocketError... and according to a Google search, the resolution is to disable my firewall - what??! Yeh, right! With the recent publicity around zero-day IE bugs, who's going to want to take a risk with their security? I've emailed Bonusprint and I hope they come up trumps with a solution... otherwise I've wasted a week putting together the perfect photobooks; wasted tonight trying to order the books (with the only option on Bonusprint's website being the 'cancel' button); been conned out of £38 for vouchers that have now expired, and they have my photos on their servers but I've no photobooks in return. Not happy

Suzy_Hastings

Update: Have received a reply from Bonusprint who advise that if I use (which I do) Norton, McAfee, or Kaspersky security (or Windows or Mac firewalls), I have to disable my anti-virus and firewall (still dubious about that...) and then upload my photobooks. On the plus side, they've extended the expiry date on my vouchers Fingers crossed that things go smoothly now

PeanutButterSandwich

Hi Suzy. I bought a voucher for a square L 96-page photobook last month, and sat down to start working on it today. Picked seven photos initially just to get used to the editing functions and play around with the cover and first couple of pages.

Four hours later, none of those seven photos have uploaded! At this rate the Earth will be consumed by the sun before I have uploaded enough images to fill a 96 page book.

I have just emailed Bonusprint and will see what they say. I'm a bit horrified that they suggest disabling firewalls etc. Keep us posted on how yours turns out!

MarkBargain

I can't even buy the £19 voucher in the first place. When I click 'Buy this voucher', Firefox states:

This Connection is Untrusted

You have asked Firefox to connect securely to shop.bonusprint.co.uk, but we can't confirm that your connection is secure.

Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
What Should I Do?

If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

wealdroam

MarkBargain wrote: »

I can't even buy the £19 voucher in the first place. When I click 'Buy this voucher', Firefox states:

This Connection is Untrusted

You have asked Firefox to connect securely to shop.bonusprint.co.uk, but we can't confirm that your connection is secure.

Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
What Should I Do?

If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

How about trying a different browser?

MarkBargain

wealdroam wrote: »

How about trying a different browser?

I tried again later and managed to order it using Chrome, and the photos uploaded fine. So far so good.

robatwork

OP there should be no need to ever disable your anti-virus.

However you may well need to disable the firewall portion of your security suite.

I think those local firewalls are of dubious benefit in any case. In modem days when your PC was connected directly to the internet, programs like Zonealarm were very necessary.

I expect you connect to the internet using a router that will have a perfectly adequate firewall built in.

I'm sure someone can point me to a case where a local firewall has blocked an intrusion even with a NAT router, but in general you don't need a local software firewall on top of your hardware one so don't be scared to disable it for a moment while you get your photos uploaded.

PeanutButterSandwich

Update: Bonusprint customer services emailed me back the next day. They said it was most likely a bandwith problem and I should download the Albelli offline photobook creator to use instead. I did this and it all went fine, at the end it even uploaded the 96 page photobook in under ten minutes.

However, by the time I got to the checkout the original voucher discount code wasn't recognised. Emailed Bonusprint, they got straight back to me with a new discount code. This worked, but not for the full amount (there was still P&P owing, yet my original voucher included this).

Emailed Bonusprint again, again they got straight back to me saying they'd pushed it through to production and there was nothing further to pay. Very polite and apologetic! They even sent me a link to view the completed photobook online.

When I checked this, one page didn't have any photos showing. Another panicked email to poor old Bonusprint who came straight back saying they'd checked it their end and the page in question would be printed correctly as per my upload.

Haven't yet received the finished product but I have nothing but praise for the lovely Bonusprint customer service team who were right on the ball each time I needed them.

PeanutButterSandwich

Photobook now received, it's fab.

empressemma

Thinking of getting the voucher as the offer is on again, can someone tell me roughly how many photos you can get in the 100 page version? Going through photos from our recent trip to oz, there's tons!!
Thanks

Leory

You can put in as many as you like!

There are page templates for 1-10 pictures, or if you manually resize them then (as far as I found out) it is unlimited.

Very easy to use software if you download it and lots of editing/style options you can put on. One useful addition is that they tell you if you have duplicated pictures before you submit.

L