New build snag fixing - time off work - no compensation

originator

Jeez can you specify what kind of snags?My new build has had minimal problems,can't imagine having all that hassle..... Site manager has been good as gold,I'm guessing they wouldn't appreciate nit pickers tho

ethank

I'm lucky that I am able to work from home when I need to.

mysti77

The main snag for us is the cooker extractor hood vibrates very so much that the room above it is not usable as a bedroom. It was originally our son's room but one of the first nights my hubby was in the room with our son and I started cooking at the vibration and noise was so much that hubby came flying down the stairs to see what was going on. They have tried to fix it by cutting a hole in the ceiling next to the extractor downstairs and put some insulation in there. Didn't work, in fact it got worse. Had the appliance company send their engineer who found that the extraction tube was crushed at the top when they put the insulation so the extraction wasn't even working any more. Had them around again to fix this (they cut a hole in the floorboards this time) but the problem persists and now the room is squeaky when we walk anywhere in the room and the hallway outside the room.

That's the major work.

We have also had things like radiators connected to the wrong thermostat (there is one upstairs, one downstairs) which they had to cut holes in ceilings to swap to correct thermostats. Broken tiles, loose tiles, uneven discoloured tile grout that took a few days and a lot of dust for them to redo. Plus every time they fixed a broken tile we realized they broke more near it. Solar panels not working, no hot water, front door lock sticking, Windows with scratches inside the of the glass, fraying carpet after they had to remove it a few times, rubble in garden (broken glass, concrete, nails etc - they had to come and remove this because we have a little boy and it was dangerous and it was A LOT of rubble), Patio doors stuck, spot lights falling down in bathroom, unpainted dormer.

Are these considered nit picking? Because I bought a new house not one that I would expect to have to pay people to come out and fix for me! Them coming out all the time is because whenever they need to fix something it doesn't happen all in one day and we have given he keys in the past but have found items 'disturbed' in rooms they shouldn't have been in so do not want them in there without us. For example, when they remove the carpet to fix the nail below they leave the carpet with frayed edges. Come back and fix it and then the floor starts creaking. Come back another day to fix that and again leave carpet unattached. Fix the creaking and again there feels like the underlay is not flat... so a lot of too-ing and fro-ing to fix the same issue again and again.

mysti77

ethank wrote: »

I'm lucky that I am able to work from home when I need to.

But can you work when you have people ringing the bell and in and out all the time? Dust, drilling etc? Because I can work from home one day a week and that day is specifically so I can be undisturbed so it's affecting my job.

mysti77

littlesparkles wrote: »

I have had my snags rectified when I've been on annual leave. Can't you use the same? I organise the date. Then phone the site manager 2 weeks before to confirm. Then the week before. Then the day before. Seems to work!

I can use annual leave but I have a son who I need to use my annual leave for when he has school holidays. So either way I will be out of pocket - either taking it as unpaid leave, or taking it as annual leave now and then when he is on holidays I lose it then when i have to pay for childcare. I guess another option is to wait until he is on holidays again and have the work done then...

mysti77

bclark wrote: »

Couldn't you just give them the keys to go in while you are at work? That's what I have done a number of times at my place and they are as good as gold.

We have done in the past but they hire contractors and I am not sure why but they have gone in to rooms they should not have any need to.

mysti77

Johnandabby wrote: »

Having snagging work done once a week for 6 months points to either significant issues with the house, or that you're being too fussy. Given the state of today's new builds, I would bet it's the former, but still sounds like a long, long list of things...

It's silly things, really! Like they would do something for example Fix a cracked wall tile but they have ripped out mastic and they don't put it back. So they come the following week while I'm working from home.

Or the holes in the ceiling. They would cut the hole and do the work then replace the part of the ceiling they cut. By then it's nearly 4pm and they are ready to be off. A week later they come back to 'fill' the edges of where they cut. It needs to dry. A week later they come back and sand it and paint it. Just goes on and on