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rubbish phone on contract
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They will send. It away to be repaired it will not be replaced.
When Nokia/ car phones technicians get it they will either replace the button or give you a refurbished phone.
The sales of goods act is irrelevant regarding onus etc as carphone will send it away to be repaired at any time within the two year warrantee period they won't make you prove anything.
Just walk in they will check the fault and send it away and give you a loan phone if they have them in stock while yours is away
The contract is fixed for two years so unless you pay off the contract you will get same phone0
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