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car insurance got cancelled during holiday...

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Comments

  • vaio
    vaio Posts: 12,287 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    redbuta wrote: »
    I'll ask them to write this letter.

    I'm not sure about the reimbursement of the 40GBP. Never recorded any conversation with these companies... Maybe should start from now on...

    You can be pretty sure they record them
  • fivetide
    fivetide Posts: 3,811 Forumite
    Tenth Anniversary 1,000 Posts Combo Breaker
    vaio wrote: »
    You can be pretty sure they record them

    True. Had a fight with an insurer years ago when pulled for no insurance.

    Turns out they had a digit wrong and tried to claim it was my fault. A request to review the audio revealed not only did i give them the right registration number but i also corrected the guy who typed it in wrong.

    Problem solved. No apology mind!
    What if there was no such thing as a rhetorical question?
  • Steve059
    Steve059 Posts: 2,686 Forumite
    1,000 Posts Combo Breaker
    vaio wrote: »
    You can be pretty sure they record them

    Companies usually only record a sample of calls, to pick what the call centre 'cannon fodder' say to pieces and keep them on 'poor performance' so that they can get rid of them quickly if required for any other reason. I worked in call centre management for BT.

    There's no reason not to call their bluff, though.
    If you fold it in half, will an Audi A4 fit in a Citroen C5? :)
  • AdrianC
    AdrianC Posts: 42,189 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper
    Steve059 wrote: »
    Companies usually only record a sample of calls, to pick what the call centre 'cannon fodder' say to pieces and keep them on 'poor performance' so that they can get rid of them quickly if required for any other reason. I worked in call centre management for BT.

    There's no reason not to call their bluff, though.
    Where FCA/FSA/whoever-this-week compliance is an issue, they will record _every_ call...
  • wba31
    wba31 Posts: 2,189 Forumite
    Steve059 wrote: »
    Companies usually only record a sample of calls, to pick what the call centre 'cannon fodder' say to pieces and keep them on 'poor performance' so that they can get rid of them quickly if required for any other reason. I worked in call centre management for BT.

    There's no reason not to call their bluff, though.

    Where i work all calls are recorded and kept for at least 12 months...
  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Have you ever had an insurance policy cancelled?

    No is the answer
This discussion has been closed.
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