E.on

Gettingtherequickly

This is a vent probably more than anything, but for those of you with them, a warning.

Company I work for has energy supplied by E.On. Couple of months ago I went through cost analysis process and was moving to new supplier. They obviously contacted E.On to do the necessary and were refused, on the basis that we were within contract, which we weren't. At the same time, E.On suddenly started sending bills on a what felt like a weekly basis and the amounts due didn't take into consideration the payment we had made in relation to the last quarters bill, so I was very confused.

Fast forward to Monday of this week and I received a phone call chasing payment, again the amount they said we owed bore no relation to anything paid. In fairness to her, she was helpful and could see that we had attempted to change provider and more importantly, that the change should have occurred as we are not in contract. Also said that our bills are issued monthly but when I questioned when this had been notified and agreed, she was unable to tell me, no wonder I was confused about the bills coming in. Anyway, I gave her the meter readings so that we could change supplier and she said she would email the invoices to me yesterday, which she duly did and they amount to real numbers!

9am this morning, I get a phone call about our overdue account, I went mad Apologised to the girl in advance, as it was not aimed at her personally, but I had to let go with both barrels at their system. How the hell do they expect a customer to get a bill this morning, get it authorised and payment released with the E.On account updated by 9am tomorrow morning?

wavelets

https://forums.moneysavingexpert.com/discussion/4970713