E.On

Gettingtherequickly

This is a vent probably more than anything, but for those of you with them, a warning.

Company I work for has energy supplied by E.On. Couple of months ago I went through cost analysis process and was moving to new supplier. They obviously contacted E.On to do the necessary and were refused, on the basis that we were within contract, which we weren't. At the same time, E.On suddenly started sending bills on a what felt like a weekly basis and the amounts due didn't take into consideration the payment we had made in relation to the last quarters bill, so I was very confused.

Fast forward to Monday of this week and I received a phone call chasing payment, again the amount they said we owed bore no relation to anything paid. In fairness to her, she was helpful and could see that we had attempted to change provider and more importantly, that the change should have occurred as we are not in contract. Also said that our bills are issued monthly but when I questioned when this had been notified and agreed, she was unable to tell me, no wonder I was confused about the bills coming in. Anyway, I gave her the meter readings so that we could change supplier and she said she would email the invoices to me yesterday, which she duly did and they amount to real numbers!

9am this morning, I get a phone call about our overdue account, I went mad:mad: Apologised to the girl in advance, as it was not aimed at her personally, but I had to let go with both barrels at their system. How the hell do they expect a customer to get a bill this morning, get it authorised and payment released with the E.On account updated by 9am tomorrow morning?:mad::mad::mad:

E.ON_Company_Representative:_Helena

Good morning Gettingtherequickly,

I can see this is a business account, so things are a bit different and it's not really my area of expertise, but I didn't want to not reply

As far as I know if you're out of a contract you can change supplier at any time.( Outstanding balance permitting).

Really you'd only get extra bills if your bill had been estimated and we then re-billed to accurate reads. But it shouldn't be happening weekly.

It sounds like you've done the right thing and given the reads to get everything all up to date.

You certainly shouldn't get a call chasing payment 1 day after the bill. It makes me think it was for a previous balance and the payment hadn't updated maybe?

But I'm sorry that we've caused you this stress, I really understand that you just don't need it.

Would you like me to put you in contact with a colleague in the business team?

I'm more than happy to do this for you.

Helena

wavelets

Gettingtherequickly wrote: »

This is a vent probably more than anything, but for those of you with them, a warning.

Company I work for has energy supplied by E.On. Couple of months ago I went through cost analysis process and was moving to new supplier. They obviously contacted E.On to do the necessary and were refused, on the basis that we were within contract, which we weren't. At the same time, E.On suddenly started sending bills on a what felt like a weekly basis and the amounts due didn't take into consideration the payment we had made in relation to the last quarters bill, so I was very confused.

Fast forward to Monday of this week and I received a phone call chasing payment, again the amount they said we owed bore no relation to anything paid. In fairness to her, she was helpful and could see that we had attempted to change provider and more importantly, that the change should have occurred as we are not in contract. Also said that our bills are issued monthly but when I questioned when this had been notified and agreed, she was unable to tell me, no wonder I was confused about the bills coming in. Anyway, I gave her the meter readings so that we could change supplier and she said she would email the invoices to me yesterday, which she duly did and they amount to real numbers!

9am this morning, I get a phone call about our overdue account, I went mad:mad: Apologised to the girl in advance, as it was not aimed at her personally, but I had to let go with both barrels at their system. How the hell do they expect a customer to get a bill this morning, get it authorised and payment released with the E.On account updated by 9am tomorrow morning?:mad::mad::mad:

If your employer was not in contract, then they would be on a deemed tariff (as obviously they are using electricity) and that's usually a heck of a lot more than contract prices.

Sounds like your employer has been trying to avoid contacting Eon, so Eon didn't know who to bill. As soon as they discovered by your attempt to switch supplier, that's when the bills started flooding in (and perhaps if the supplier didn't know who they should have been billing until that point, is a reason a switch was refused)

I too, don't expect the supplier expects their invoice to be paid next day. So what was the reason E.on gave when asked during that call???

Is it perhaps like Helena says, that there was a prior outstanding amount as well that you have not mentioned?

You did say you have received lots of bills, so perhaps not all of them have been paid. I'm sure if you remained calm, this could have all have been resolved on the phone when they called.

Best approach now is to count to 10 and then take advantage of the kind offer made by Helena to put you in touch with her colleague who deals with the buiness tariffs.