Amazon Logistics (rant)

UnderCanvas

Well it seems Amazon Logistic woes are not a thing of the past.

Today, Amazon Logistics driver ignored large notice on my front door 'Do not deliver to neighbours. Please advise of pending delivery by leaving a card'. So what does the driver do? Instead of attempting delivery the next day, Amazon driver delivers my parcel to a neighbour who is under a police warning not to have contact with me, then proceeds to leave me a card to advise parcel with neighbour. Sometimes, when people think the customer is being awkard they really do not consider the possibility that customer may have very valid reason.

dacouch

UnderCanvas wrote: »

Well it seems Amazon Logistic woes are not a thing of the past.

Today, Amazon Logistics driver ignored large notice on my front door 'Do not deliver to neighbours. Please advise of pending delivery by leaving a card'. So what does the driver do? Instead of attempting delivery the next day, Amazon driver delivers my parcel to a neighbour who is under a police warning not to have contact with me, then proceeds to leave me a card to advise parcel with neighbour. Sometimes, when people think the customer is being awkard they really do not consider the possibility that customer may have very valid reason.

Do you realise that the vast majority of their drivers are Eastern European. If your driver was such he could have miss read your sign to say that you wanted the parcel delivered to a neighboor and for a card to be left.

custardy

Well for starters. The delivery is when they are at your door.
Not come to your door,leave a card and come back at some booked appointment.
you are being awkward and unreasonable.
Sort out a safeplace. you get advice the delivery is coming through your Amazon account.

UnderCanvas

It is not awkward or unreasonable to ask a driver not to deliver to neighbours. Drivers have to have a level of English reading/speaking in order to deciper address details and AMAZON INSTRUCTIONS.

Plus, if you think you have the right to call me 'awkward' then I suggest that you may be linked to a similar driver as your attitude goes way beyond that of a general customer. I can tell you Amazon are certainly NOT in agreement with your view. This morning I have received an email from Customer Support apologising for their driver's behaviour and are taking steps to ensure there is not a repeat of the incident. Considering it would have taken up more of the drivers time to knock on my door, drive round to my neighbours, leave my package with them, drive back to my address and leave a card. What would have resulted in less time for the driver, is to attempt delivery next day along with his/her usual round.

Also, no safe place when your door faces a busy open road. Not only can parcels bee seen, but not dry place either. Do you want me to build a purpose built enclosed porch just so drivers can leave parcels??? Amazon Driver WAS given delivery instructions that he chose to ignore. Amazon did notify me parcel out for delivery at 09:30am, 5 hours before actual delivery..

custardy

UnderCanvas wrote: »

It is not awkward or unreasonable to ask a driver not to deliver to neighbours. Drivers have to have a level of English reading/speaking in order to deciper address details and AMAZON INSTRUCTIONS.

Plus, if you think you have the right to call me 'awkward' then I suggest that you may be linked to a similar driver as your attitude goes way beyond that of a general customer. I can tell you Amazon are certainly NOT in agreement with your view. This morning I have received an email from Customer Support apologising for their driver's behaviour and are taking steps to ensure there is not a repeat of the incident. Considering it would have taken up more of the drivers time to knock on my door, drive round to my neighbours, leave my package with them, drive back to my address and leave a card. What would have resulted in less time for the driver, is to attempt delivery next day along with his/her usual round.

Also, no safe place when your door faces a busy open road. Not only can parcels bee seen, but not dry place either. Do you want me to build a purpose built enclosed porch just so drivers can leave parcels??? Amazon Driver WAS given delivery instructions that he chose to ignore. Amazon did notify me parcel out for delivery at 09:30am, 5 hours before actual delivery..

Do I want you to offer a reasonable delivery point?
Parcel safes exist for just such a reason.

so in short,you don't want it left with neighbours. Of course your choice.
You have no safe place. Who can change that?
You cant/wont make yourself available on the day of delivery.

you didnt give delivery instructions. You left a note to have another delivery and some random time.
you dont understand cheap delivery services business model.
get rid of the package first delivery,pure and simple.
So when the driver arrives at your door and nobody is home,whats the plan?

UnderCanvas

The plan is for the driver to follow Amazon's own instructions (authored by me) when the items were ordered i.e. Do not leave safe or with neighbours. What part of that instruction is awkward? The second part of the plan is for the driver to follow Amazon's instructions to attempt delivery again as shown on their calling card. As I have said, Amazon themselves have reviewed my instructions together with the notice on my door and taken steps against the driver for unprofessionalism.

As for making myself available, since when does 5 hours notice constitute enough time to a. Make myself available when I have already left the house. b. give enough time for the customer to rearrange delivery on a day when I KNOW I will be home. Customers cannot always change plans in the case of short notice, just as customers cannot wait at home from the moment the order is placed to the actual delivery some3-4 days. Had the card been left, I would have been aware of pending delivery and WAS available the next day. The alternative is not to bother ordering from Amazon, which will cut down theoverall workload of drivers.

Your argument rests only on the fact that 1. doesn't matter the customer is not aware of pending delivery until too late. 2. Customers should be available to take delivery all day, every day.

Doc_N

UnderCanvas wrote: »

Your argument rests only on the fact that 1. doesn't matter the customer is not aware of pending delivery until too late. 2. Customers should be available to take delivery all day, every day.

Unfortunately, since Amazon stopped using higher cost carriers such as DPD to keep their costs down, that's just the way it is - though most people are quite happy to provide an alternative delivery route.

It's pretty comprehensive: a named neighbour, a variety of safe places or a local shop.

It doesn't suit everyone, and it was certainly better with DPD and Royal Mail, but the only alternative really is to shop elsewhere - often, but not always, at considerably greater cost.

Feral_Moon

UnderCanvas wrote: »

The plan is for the driver to follow Amazon's own instructions (authored by me) when the items were ordered i.e. Do not leave safe or with neighbours. What part of that instruction is awkward? The second part of the plan is for the driver to follow Amazon's instructions to attempt delivery again as shown on their calling card. As I have said, Amazon themselves have reviewed my instructions together with the notice on my door and taken steps against the driver for unprofessionalism.

As for making myself available, since when does 5 hours notice constitute enough time to a. Make myself available when I have already left the house. b. give enough time for the customer to rearrange delivery on a day when I KNOW I will be home. Customers cannot always change plans in the case of short notice, just as customers cannot wait at home from the moment the order is placed to the actual delivery some3-4 days. Had the card been left, I would have been aware of pending delivery and WAS available the next day. The alternative is not to bother ordering from Amazon, which will cut down theoverall workload of drivers.

Your argument rests only on the fact that 1. doesn't matter the customer is not aware of pending delivery until too late. 2. Customers should be available to take delivery all day, every day.

Then I suggest you either become a Prime member and receive next day delivery or purchase yourself a secure parcel box if you know you're not going to be home.

https://www.amazon.co.uk/Hardcastle-Large-Black-Lockable-Parcel/dp/B01N9CGW57/ref=sr_1_1?

Requesting another delivery isn't always feasible, especially at thus time of year. Couriers have enough to deliver without ms,big return journeys plus what do you expect them to do with your oracle in the mean time?

They will have to make an extra journey back to the depot at then of the day to drop it off. Then next day they will gave additional parcel to deliver. Imagine the scenario if 50% of their customers had your selfish attitude? The job would become untenable.

custardy

UnderCanvas wrote: »

The plan is for the driver to follow Amazon's own instructions (authored by me) when the items were ordered i.e. Do not leave safe or with neighbours. What part of that instruction is awkward? The second part of the plan is for the driver to follow Amazon's instructions to attempt delivery again as shown on their calling card. As I have said, Amazon themselves have reviewed my instructions together with the notice on my door and taken steps against the driver for unprofessionalism.

As for making myself available, since when does 5 hours notice constitute enough time to a. Make myself available when I have already left the house. b. give enough time for the customer to rearrange delivery on a day when I KNOW I will be home. Customers cannot always change plans in the case of short notice, just as customers cannot wait at home from the moment the order is placed to the actual delivery some3-4 days. Had the card been left, I would have been aware of pending delivery and WAS available the next day. The alternative is not to bother ordering from Amazon, which will cut down theoverall workload of drivers.

Your argument rests only on the fact that 1. doesn't matter the customer is not aware of pending delivery until too late. 2. Customers should be available to take delivery all day, every day.

Attempt delivery again. How are you going to be home?
As I said before,you dont understand cheap delivery models.
Its a one size fits most.
I have already outlined your options.
You can mump and whine but your version simply wont fly.

I let it slide before,however as you have continued

then I suggest that you may be linked to a similar driver

Thats right. I'm actually the driver. Ive been trawling the net looking for you.
I had pre cognition and joined 11 years ago just for this day.......

Edit: Thats my Amazon same day delivery just arrived. Well done Amazon Logistics

dekaspace

Had a parcel "delivered" 2 weeks ago, by that I mean they put down it was delivered to my front door, but I live in a block of flats and have a side door, a block door, and my personal door.

Of course it was stolen and I found the item at the only second hand store in town, Amazon still haven't spoken to the driver despite promising to get back to me withn 48 hours.