Vodafone do not return credit on a closed account unless you request it back?!

CurleyFurley

Not happy, receive my final bill from Vodafone confirming I have a £45 credit on the account on 03 April and almost 6 weeks later still nothing refunded back to my bank account so I call Vodafone this evening to confirm that they'll now start processing my refund (which can take over 2 weeks) but confirmed that unless I'd called, then my £45 would never have been refunded to me! Absolutely disgraceful 'service' and I can say now I won't be going back to Vodafone for sure.

MrsE_2

O2 is the same.

mobilejunkie

I'm puzzled when this crops up; it's years since I ended up with a credit on terminating the contracts at the end of the minimum term. All the networks I use charge from the final statement date prior to disconnection up to the disconnection date, and not a full month. I'd only have any kind of a balance (a debit one) if I exceeded my pro-rata allowance for that final (part) month - which I never do.

grumbler

MSE article:

• Reclaim Phone Credit

Vodafone

Hi CurleyFurley,

I’m sorry to see this hasn’t been sorted.

If you'd like me to look into this, please email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me please quote the code WRT135 - MSE in the subject line.

Once sent you'll receive an automated reply with a reference number. Please update the thread with this and I'll check we’ve received it.

Thanks,

Jenny
Social Media Comms
Vodafone UK