Re-contracted, no cooling off or cancellation period!

pjrea

So, I contacted Sky on Friday 2nd May, looking to renew my contract, i.e. in my opinion a new 12-month contract.

Rang up and got for under £40 (my budget)
Variety Pack - £19.30
Broadband - 1/2 price
Line Rental - 1/2 price
Unlimited UK/International calls - £5
Email calls it Sky Talk Line Rental 50% Off for 12 Months (Recontract) - Existing UK Customers. Get an email today saying my Variety Pack to be £27/month, bringing total bill over £45/month.

Rang up and asked why? Reply said I agreed to it! (which I didn't).
Asked whether they would match what I was originally offered, they refused.

Asked to cancel TV element of package, they refused.
Change in TV not live until late May but still refused.
Was told by recontracting, I was still in the original contract, just extended for 12 months.
No cancellation period!

Asked to see Terms & Conditions for re-contracted accounts, no-one were able to locate them!
Just referred me back to only TV T&Cs on website, with no reference to 're-contracts':

YOUR RIGHTS TO CANCEL YOUR ORDER
If you have ordered goods directly from us either by telephone or on-line:
You can cancel your order from Sky for a Sky box and minidish, related subscription or other product (e.g. tvLINK) up to 8 working days after the later of delivery, installation or receipt of this notice.
Please note:
• Different cancellation provisions apply to Sky+HD - these are supplied separately.
• If you decide to cancel a product or service BEFORE installation or delivery: Call us on 03442 41 44 14 or write to us at one of the addresses or fax us on one of the numbers

In addition, I have repeatedly asked for re contract specific terms & conditions that outline a lack of cancellation rights. Customer service agents are able to read from one but not give it out, bizarre.

TV element not changing until 2nd June.

No problem with Broadband/Talk as they started in a new 12 month contract from Friday.

Advised several times by customer service agents that Broadband/Talk seperate from TV order.

In addition, this doesn't take into effect the fact I was mis-sold what the TV element would be, otherwise I wouldn't have taken it out.

What can I do?

macman

There is no cooling-off period on a contract extension. It's a new minimum term, not a new contract. 'Re-contract' is not a valid term-your contract had either ended or it had not. If it hadn't, then it's the same contract.
The contract is not for a fixed term. Once out of minimum term, it's a 30 day contract.

Buzby

There no contract extension. The contract is not for any finite period, but a minimum term (not the same thing). Agreeing to a new term provides discounts but it is the same contract number, and as an existing customer it is hardly a 'new customer arrangement' so the right of cancellation does not apply.

Whilst I am no fan of Sky, BT Vision an Virgin work the same way - your error was in thinking you had a new contract - you never did.