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Santander made mistake on my account can

blondie7
blondie7 Posts: 377 Forumite
in Budgeting & bank accounts
Could anyone please tell me, if Santander made a mistake on my account, are they allowed to go back into my account to rectify the mistake without contacting me, or do they have to contact me.

Thanks
«13

Comments

  • Gromitt
    Gromitt Posts: 5,063 Forumite
    blondie7 wrote: »
    Could anyone please tell me, if Santander made a mistake on my account, are they allowed to go back into my account to rectify the mistake without contacting me, or do they have to contact me.

    Depends what the mistake is, but if they did something like accidentally deposited £1,000,000 instead of £100 then yes, they can simply go "Correction -£999,900" or "Account adjustment".
  • blondie7
    blondie7 Posts: 377 Forumite
    They did put the wrong amount in, but that no longer shows on my account, it has been amended with the right figure, but nothing saying adjustment, or anything, is that allowed.
  • Hazzanet
    Hazzanet Posts: 1,724 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    blondie7 wrote: »
    They did put the wrong amount in, but that no longer shows on my account, it has been amended with the right figure, but nothing saying adjustment, or anything, is that allowed.

    Yes it is.
    4358
  • stclair
    stclair Posts: 6,855 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I don't think they are obliged to tell you.

    If they spot an error its just correct it accordingly.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • d123
    d123 Posts: 8,748 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    blondie7 wrote: »
    They did put the wrong amount in, but that no longer shows on my account, it has been amended with the right figure, but nothing saying adjustment, or anything, is that allowed.

    It wasn't yours in the first place, why even worry about it?
    ====
  • redcard
    redcard Posts: 1,563 Forumite
    Part of the Furniture Combo Breaker
    Sue them for compensation.
    Hope over Fear. #VoteYes
  • bengal-stripe
    bengal-stripe Posts: 3,354 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    blondie7 wrote: »
    They did put the wrong amount in, but that no longer shows on my account, it has been amended with the right figure, but nothing saying adjustment, or anything, is that allowed.

    I presume, the mistake got noticed and rectified the same business day, before the day's closing balance was filed. I have seen that happen before.

    If the adjustment would have happened a few business days down the line, they would have had to book an 'adjustment'.
  • blondie7
    blondie7 Posts: 377 Forumite
    I know it was never mine, I never said it was but I also don't think they should just be allowed to go into my account.
  • blondie7
    blondie7 Posts: 377 Forumite
    Yes it was the same business day.
  • redcard
    redcard Posts: 1,563 Forumite
    Part of the Furniture Combo Breaker
    blondie7 wrote: »
    I know it was never mine, I never said it was but I also don't think they should just be allowed to go into my account.

    Why shouldn't they?

    What if they put in less than you expected? Should they not correct that?
    Hope over Fear. #VoteYes
This discussion has been closed.
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