Dealer Guarantee Plan

Marker_2

I have tried contacting the Dealer Guarantee Plan company but their number no longer exists. So I contacted the dealership who would not give me alternative contact details for them, but instead provided me advice on their behalf.

I stated to the dealership that the Guarantee Policy book clearly states that the Cambelt needs to be changed in line with manufacturers recommendations. So I litterally bought the Guarantee, drove the car off the lot and was void straight away because the cambelt at that point was 25,000 miles out of date. Her response was that my policy is not void and never was void, but reiterated the fact that if I had a problem with the car now it would be void because the Cambelt has not been changed inline with Policy ... eh?

Was I mis-sold. I was spun the 'FULL service history' spiel and bought a Guarantee Plan that was 20,000 out of date.

PS I am currently still paying this.

Marker_2

Just found out the Dealer Guarantee company went into administration.

Tilt

Sounds like you was miss-sold the guarantee so your beef is with the seller.

When did you purchase the car?

Marker_2

Hi thanks for the response. Purchased vehicle Aug 12. Apart from cambelt needing to be changed sooner than expected, no problems with the car or finance. JUST the warranty sold to me.

Just spoke to the seller, and they insist that the only thing void with the warranty is the cambelt, and any damages incurred because of the cambelt. Don't think they are getting the point that I paid for a fully valid warranty and did not expect to drive off the lot back then with only half the warranty being valid.

Not sure where I stand now that the company has gone into liquidation. The seller are saying they have now taken on 'ownership' of any issues with the warranty, but this is being relayed verbally only.

It seems I am currently paying into thin air for the remainder of this guarantee, which is of no use to me right now.

Tilt

Looks like you have a worthless warranty. I would be getting the seller to put something in writing that they have "taken on 'ownership' of any issues with the warranty" otherwise I would cancel the payments AND want a full refund of payments made. If the warranty is void due to the cam belt not being replaced, then it was miss-sold to you, pure and simple. Only way round it is for the seller to replace the cam belt BEFORE selling you the policy.

I would go along to CAB and ask them to refer you to trading standards for them to look at.

Nodding_Donkey

Is the warranty paid for in the finance agreement?

Marker_2

Yes i pay per month, it is added to the finance agreement. Have a couple of months left to pay off the warranty

Tilt

I think you should get a full refund of the warranty payments. It obviously is of no use to you and never was due to the cam belt issue which the seller SHOULD of been fully aware of.

Nodding_Donkey

Marker wrote: »

Yes i pay per month, it is added to the finance agreement. Have a couple of months left to pay off the warranty

So the warranty is a separate agreement? Is it paid to the warranty company or another finance company? By this I mean like car insurance, you may pay monthly but you pay Premium Credit or whoever not your actual insurance company.

ETA does anyone know if section 75 applies to things like insurance products?

poppasmurf_bewdley

If the time for changing the belt is passed when purchased, then the seller (assuming it was a dealer) is responsible for the cost of changing it.

My ex-wife's last two cars were at a mileage where the belt was due for a change when purchased, and both were changed by the dealer when challenged about it. One of them was Yes Car Credit, who didn't pay out unless absolutely necessary.

colino

OP one of the things you really have to do is check your finance agreement. If the "warranty" was rolled into the initial, total, credit agreement, the finance company in effect paid a lump sum to the, now allegedly expired, company. The finance house would in effect be a creditor (and indirectly you) of what remains of DGP. (There isn't a DGP Ltd listed at Companies House, but one very similar that is still current).
Then again, as you didn't have a car that met with the conditions of the "warranty", it wasn't applicable and you have been mis-sold.
Can't help wondering if any money went out to any warranty company at all if the trader is so eager to take "ownership" of a car so far down the line. More digging required.