Movie £30, Lunch £50, Parking Ticket £70...

Diablo96

I made the mistake of taking the family to watch a film AND having lunch at Leisure West Complex in Feltham, London. The fatal error of having lunch there has cost me a £70 ticket as I exceeded the 4 hour stay, as recorded by their ANPR cameras.
I am/was a genuine customer and although I did not keep my receipts, they will have CCTV evidence of this and the transactions will appear on my next credit card statement.
The restaurant manager did try and get the ticket cancelled, but failed. Given that the signage is there, I guess I am at fault however, so can someone please give me some guidance on how to proceed.
Thanks in advance,
Roger

tykesi

There's a sticky thread at the top of the parking board just for you, Rog. It's titled "Newbies read this first"

Give that a go and see how you get on!

James_N

Diablo96 wrote: »

I made the mistake of taking the family to watch a film AND having lunch at Leisure West Complex in Feltham, London. The fatal error of having lunch there has cost me a £70 ticket as I exceeded the 4 hour stay, as recorded by their ANPR cameras.
I am/was a genuine customer and although I did not keep my receipts, they will have CCTV evidence of this and the transactions will appear on my next credit card statement.
The restaurant manager did try and get the ticket cancelled, but failed. Given that the signage is there, I guess I am at fault however, so can someone please give me some guidance on how to proceed.
Thanks in advance,
Roger

if a parking company tries to extort money from you for a made up transgression, you are NOT "at fault". Please start to become annoyed and behave as a victim of a scam, not a motorist who has somehow broken a "rule" and needs to pay for it.
READ the advice and COMPLAIN to the landowner as well as taking steps about the "ticket"

Ivor_Pecheque

It's disgusting, thirty quid for a film.

All joking apart, loads of info about the illegal parking charge.

Redx

lose the guilt complex for a start

then dont assume the landowner is the place you visited or that the venue has any sway over the parking company or its charges

read , learn , dont get mad , get even

read the NEWBIES sticky thread , several times

then forget "what happened" , and appeal according to that newbies thread , bearing in mind you appeal on legal points , not mitigation or compassion

Diablo96

Guys,

I really appreciate the comments. You are absolutely right, this is a scam and I am now mad :mad:

The only evidence I have will be my credit card statement, so I will have to identify myself as the driver. Are there any implications of doing this?

I will send the standard template letter to Parking Eye, whoch I fully expect to be rejected. I will also write to the landlord. If anyone sees a problem with this approach, please let me know.

Thanks again,
Rog

bod1467

Why on earth do you believe you HAVE to identify yourself as the driver?

Appeal the PCN as a cut-n-paste of the template shown in the NEWBIES thread - just edit for relevant details.

Diablo96

bod1467 wrote: »

Why on earth do you believe you HAVE to identify yourself as the driver?

Appeal the PCN as a cut-n-paste of the template shown in the NEWBIES thread - just edit for relevant details.

I thought that my defence would be that I was a paying customer and I could prove this with my credit card statements, or do I not bring that in to it yet and just send the template letter for now?

Redx

by showing a statement all you are proving is that you were a customer and possibly in the car on arrival and departure

not necessarily the driver !

if I go out for a meal with my wife, she may drive as a teetotaller but I am the RK and in the car, I pay for the night out , but that doesnt make me the driver !

bod1467

"The vehicle occupants were customers at the location in question. One of the occupants shares the registered keeper's credit facility - a redacted copy of the credit statement is attached to show proof of purchases at the location".

Something like that will get the point across without identifying the driver. (And it could very well be true - my wife's credit card is an additional card on my account, for example).

Diablo96

I have appealed to the Parking Eye with the standard template and got a lengthy rejection quoting lots of precedents which they feel add legitimacy to their claim.

I now intend to appeal to POLPA. I have received my credit card statement and so can prove that I was a genuine customer and spending money there at the time the ticket was issued.

My questions:

1. Should I just make a simple appeal along the lines of ‘here is the proof that I was spending money there, so no loss was incurred…’, or should I stick to the more technical POPLA appeal templates that have been posted?

2. Should I appeal directly to the landlord, too? If so, what form should this take?


It’s a lovely Saturday afternoon and I’m wasting my time on this rubbish:mad:…Oh well.

Thanks in advance for your comments.