Duplicate debit card charges, Natwest 07/07

CukyDoh

*hopes its sorted by tomorrow*

This is really messing up alot of stuff for me atm, as I have alot of online transactions that I need to deal with!!

*stomps around*

CukyDoh

Mine is finally fixed. Hope it went okay for everyone else too!

appleblossom

mine was fixed this morning - when i phoned last night,I asked about compensatin and he said that if no compensation was automatically credited to the account, then to ring and they would go through the procedure.

Natweststaffmember - yes, I was told I could have got some out of my account - only problem is mine doesnt open on a saturday or sunday and i didn't have the petrol money to travel 20 miles to get to the next nearest!!!

taless

natweststaffmember wrote: »

The problems with natwest systems affected solo card payments made on Thursday 5th July 2007. Communications within the branch network were scandalous. Telephony units had a lot of communication. It will be sorted out overnight today so tomorrow. If the effect has caused any charges whatsoever(ie Direct Debits, Standing Orders or Cheque payments), they will be refunded as it was a Bank Error. Anyone who needed to get out money could have done so over the counter at all branches. I hope that clarifies the issues involved.

Hey, was just wondering - will these unauthorised overdrafts affect anybody's credit report or internal score? I know the charges will be refunded - but will it leave a black mark, that any future credit applications may become harder?

This is what I am really concerned about.

natweststaffmember

no it shouldn't because it was a NatWest bank error. Seems like all was back to normal today. I agree about the communication side of things. It seems i have to do the work for them. Come on guys at NatWest, you could have have communicated better.