Ebay sided with seller over £1200 item and attitude is "tough luck"

fishybusiness

I respond again saying that can they organise delivery since I dont want to be out of pocket

As a seller I would be grumbled at this.

As far as I am aware, sellers do not have to organise or pay for return postage, although on occasion it is worth doing to keep a customer happy.

If you choose to say this to a seller you are almost asking for a difficult time, I wonder what else happened along the way to warrant you with a ban?

mrxry

fishybusiness wrote: »

As a seller I would be grumbled at this.

As far as I am aware, sellers do not have to organise or pay for return postage, although on occasion it is worth doing to keep a customer happy.

If you choose to say this to a seller you are almost asking for a difficult time, I wonder what else happened along the way to warrant you with a ban?

Distance selling regulations state

Any terms and conditions that say you must cover the cost of returning an item wouldn’t apply where the goods being returned are faulty.

Did you just assume I wanted to return it? If it was NOT faulty I would not ask for a label or something to return and I know from past experiences with online shopping many companies will give you a returns label if asked

RFW

fishybusiness wrote: »

As a seller I would be grumbled at this.

As far as I am aware, sellers do not have to organise or pay for return postage, although on occasion it is worth doing to keep a customer happy.

If you choose to say this to a seller you are almost asking for a difficult time, I wonder what else happened along the way to warrant you with a ban?

If you're a business seller and items is faulty it is a legal requirement to pay for the return postage or to have item collected.

Edit. Post crossed with one above.

alykatz

fishybusiness wrote: »

As a seller I would be grumbled at this.

As far as I am aware, sellers do not have to organise or pay for return postage, although on occasion it is worth doing to keep a customer happy.

If you choose to say this to a seller you are almost asking for a difficult time, I wonder what else happened along the way to warrant you with a ban?

You do realise that by law a business seller is supposed to pay return costs for items that are broken or misdescribed in any way.
Ebay rules do not trump the law although enforcing it is harder.

Sorry for cross posting

ballisticbrian

Thi sis all digressing really as he said he returned the item by collect plus, however, there is a problem there:

no response but as I cannot return for a few days I send back Collect+, item is delivered next morning, 2 days later no word from seller

Collect+ don't do next day delivery, it's a slow service, so either you are giving us the wrong information which makes it harder to help you, or you really did expect it to get there next day. How do you think the seller would feel when you send something one day and start hammering them with emails for an answer the next.


I can't help wonder if this sort of unrealistic and idealistic expectations has got you opening so many cases and eventually into trouble with eBay?

Obviously_the_best

ballistic Brian, collect+ now offer a faster service which does often deliver the next morning.

If I was the buyer now, I'd pop down the CAB, and get some help writing a letter before action. Make sure to include the tracking details showing it's eek delivered to them.

hollydays

When you say the seller didn't respond to messages- do you mean they didn't reply at all - or didn't give you an appropriate response.and if they didn't reply at all how long before you opened case.

ballisticbrian

Are you sure OTB? This is what you get right now on their home page:
Economy (3-5 working days) £4.89 £6.19 £8.29 Standard (2-3 working days) £5.59 £7.19 £9.29

thewrongtrousers

ballisticbrian wrote: »

Are you sure OTB? This is what you get right now on their home page:
Economy (3-5 working days) £4.89 £6.19 £8.29 Standard (2-3 working days) £5.59 £7.19 £9.29

We send 50-60 items a month through Collect Plus via the economy service (3-5day), approx 10% arrive the next day. I imagine for the standard service this would be higher.

ballisticbrian wrote: »

Collect+ don't do next day delivery, it's a slow service, so either you are giving us the wrong information which makes it harder to help you, or you really did expect it to get there next day. How do you think the seller would feel when you send something one day and start hammering them with emails for an answer the next.

Just because they give an estimated time it doesn't mean they can't be quicker. However most companies take at least 24hrs to process returns and refunds can often take longer, depends how big a seller this was really. The OP just says they asked if everything was okay, doesn't mention 'hammering' them!!!

ballisticbrian

So, in a nut shell, they don't offer a next day service, it's just a gamble that a few might get there quicker?




So lets now get back on subject.