Want to come and join a feedback session on the MSE site?

Former_MSE_Andrea

Update Wed 8 May

Please read our Can you help us make MSE even better? (We'll pay you £50…) news story for updated information.



Hi everyone

We’re looking at a number of improvements to MoneySavingExpert at the moment, including making it mobile accessible, improving navigation and more. As such we want some MoneySaver volunteers who will come and take part in some focus groups so we can ask some questions and understand how you use MSE and any suggestions you have for improvement.

For this piece of work we’re looking for 12 volunteers to join us in London on Friday 9 May. If you volunteer we’ll send you a brief survey to help us pick a more representative group to come in person. However, even if you’re not then invited to join us this time round we’d like to keep your details in case we need further help in the future.

Please only apply if you meet the following criterion:

• You’ve used the MoneySavingExpert.com site at least once in the last 6 months.

• You own a smartphone and use it to access the internet

• Preferably live in the Greater London area for the first round of research.

• You’re available to help us with our research taking around 2 hours, on Friday 9 May.

• You’re comfortable being videoed.

How to volunteer

In the first instance please email feedbackvolunteers@moneysavingexpert.com.

Volunteer confirmation

You’ll then be sent a questionnaire to complete, which will ask for various pieces of info including your contact number. For selected MoneySavers who complete the questionnaire we will contact you early next week to confirm the time on 9 May to attend.

Travel Expenses

The 12 MoneySavers joining us on 9 May will receive £50 to cover travel expenses.

torbrex

It's a bit selective

Mandelbrot

torbrex wrote: »

It's a bit selective

Yes, you'd think they'd use a forum for something like that.
Perhaps with a 'Site Feedback' board?
And maybe ask people there what they wanted from the site?

What?
They did that already?
What happened?

Oh!



"it's really hard to design products by focus groups. A lot of times, people don't know what they want until you show it to them."
Steve Jobs, 1998

gik

torbrex wrote: »

It's a bit selective

Yes, wanting people from greater London is hardly representative for a UK site. Do Companies not normally outsource this kind of thing to people who know what they are doing?

John_Gray

I don't think £50 travel expenses is going to allow people from further than the home counties to participate!

Surely the main criterion is to Allow the User Interface to be User-Customisable, not force a single view down people's throats. We had the latter with the "horizontal space will be a certain number of pixels wide, and you can like it or lump it" (as Mandelbrot implies above, I think...).

And once all the discussions are had, then a commercial Usability Lab should test the results out.

honeythewitch

It's a bit rude to specify "London only"

The_Boss

Which research agency are conducting the focus group?

Li0nhead

Would it not be easier to do it online through a Skype type service to get a more representative group of users?

Jeff_Bridges_hair

Gosh some people are never happy but this may have missed your grubby little eyes on the £50 you so badly want

Preferably live in the Greater London area for the first round of research.

jimjames

honeythewitch wrote: »

It's a bit rude to specify "London only"

It doesn't actually say that - "preferably" London is a bit different.

But if it is London and is for 2 hours it isn't really worth someone travelling from Newcastle for a 2 hr event.

Bogof_Babe

Just checked and I could still get a return journey's Advance rail tickets (from Hereford to Paddington - not sure where MSE Towers is) for £31.70 with my senior railcard. Don't think I'll volunteer though, and anyway I expect they've got their quota by now.