Moneyback - Dodgy Software Bought Online

wealdroam

seguna wrote: »

Can we please focus on what my rights are, what the law says I may/not be entitled to based on the actual situation and how I go about proving there's been a breach?

Firstly, because you paid by bank transfer, you are unlikely to get any help from your bank in recovering the money.

From TIG's Refund Policy:

If you wish to cancel your order this must be done before the product has been delivered via email, if the product has been delivered then we do not offer refunds (unless stated otherwise), this is due to the restriction we have in taking back the software.

Do they offer any guarantees on your product?

By using the software, you may not be entitled to anything.

Did you buy the product/service as a business or as a consumer?

pmduk

It appears to me that you attempted to get rich quick, by buying dodgy software from a company that has already got rich quick by selling "dodgy schemes".

To have a hope of getting anything back you need to prove that the software is actually faulty. This isn't the same thing as you not being able to benefit from it. Personally I'd walk away.

Bantex_2

seguna wrote: »

Thanks for your various comments about 'get rich quick scheme' etc. I'm obviously not as smart as many of you.

My point in essence is that I have not got what I thought was sold/advertised.

Can we please focus on what my rights are, what the law says I may/not be entitled to based on the actual situation and how I go about proving there's been a breach?

I'd really appreciate that and I think other Money Savers will benefit from that.

Thanking you.

Unless you can come up with specifics of what was promised but not delivered, it is impossible to give you any advice.

unholyangel

pmduk wrote: »

It appears to me that you attempted to get rich quick, by buying dodgy software from a company that has already got rich quick by selling "dodgy schemes".

To have a hope of getting anything back you need to prove that the software is actually faulty. This isn't the same thing as you not being able to benefit from it. Personally I'd walk away.

If you mean under SoGA - it only applies to the physical medium the software is supplied on (ie dvd/cd) and doesnt apply to the software itself.

However that is changing in the next few months so that digital purchases have rights if the software is faulty (in june i believe although not 100% sure on that).

seguna

If someone sells software for say, editing pictures and it either doesn't work at all or does not work well, is that fit for purpose?

What exactly does 'fit for purpose mean' and when is something clearly NOT fit for purpose?

I think some of the comments have have prematurely presumed that due to the 'get rich quick' idea etc, there's no liability here on the part of the seller.

vuvuzela

seguna wrote: »

If someone sells software for say, editing pictures and it either doesn't work at all or does not work well, is that fit for purpose?

What exactly does 'fit for purpose mean' and when is something clearly NOT fit for purpose?

I think some of the comments have have prematurely presumed that due to the 'get rich quick' idea etc, there's no liability here on the part of the seller.

You've been asked more than once for specifics in where you think it is not fit for purpose. Unless you give some actual info, no-one here can help you...

wealdroam

I asked two questions ten days ago:

wealdroam wrote: »

Do they offer any guarantees on your product?

Did you buy the product/service as a business or as a consumer?

Any answers OP?